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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      634 reviews
      3.0
      Jul 31, 2016

      Disgruntled but still relatively happy?

      Compliance associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is better than any I've worked for. I've been here for a bit over a year now. The benefits like cheap/free food, on site gym, company activities, etc is great. They start you at a decent wage. The managers in compliance are fantastic and want to make sure you're happy working there. The work is relatively easy, if not a bit dull.

      Cons

      You don't see much compensation for hard work, especially if you're part time. The new bonus structure awards quantity over quality. I work part time and on numerous projects outside the regular work which takes away from my bonus. However, when I work on the areas where we bonus I process more items at a faster rate than most agents per hour and my quality is usually pretty high every month. However, because we bonus based on how many items processed total the entire month (not per hour or such), as a part time agent my bonus really suffers. I also receive no compensation for all the projects I do. There is little movement in the company as well unless you're in the 'boy's club' like others have said. Scheduling is also a hassle. I joined the company under the impression that they had flexible scheduling for college students like myself. Unfortunately, every time I've submitted a schedule change I've had to fight them on it because they won't approve it, and typically I have to get my manager involved to get it approved. I feel that entry level agents such as myself aren't considered important in the company at all and know many others who feel this way. There is a real disconnect between agents such as myself and the '5th floor' guys. Lastly, there is a lot of gossip which I personally find very unprofessional. Though this company is better than any I've worked for, it doesn't mean they don't have plenty of room for improvement.

      avatar
      1-800 Contacts Response
      9y
      This is great feedback. Hopefully we can shed some light on why these changes were implemented. The newly introduced bonus structure was designed to be as fair and simple as possible. While it is true that time spent on “special projects” does not apply to the bonus, those “special projects” are outside of the work the associate was hired to do. Additionally, special projects are never assigned. They are volunteered for which allows agents the opportunity to choose which is more important to them; maximizing their monthly incentive (bonus) or time off the queues to work on side/special projects. Work schedule flexibility is something that we believe is a key differentiator for 1-800 contacts. There is no shift bidding. When new associates are hired we let them know the general hours we are looking for (mornings, afternoons or evenings) and our workforce department works with each associate to create a unique schedule for them. We do not generate schedules based on call volumes, or work volumes in the case of compliance, and then assign people shifts. We have over 400 unique shifts because every associate’s shift is what works for them and for the company. Not all schedule changes get immediately approved or approved exactly as submitted. We approve over 60% of schedule change requests without alteration. Over 90% get approved after additional discussion in order to meet both the associate and the business needs. Additionally, agents can request schedule changes at any time.
      5.0
      Jul 24, 2016

      Great company. Great culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company really takes care of their employees with free breakfast, soda, onsite gym, tons of events and activities, and subsidized benefits like lunch/dinner for only $2.50, onsite massages, discount oil change service while you work, dry cleaning service and more! Most higher up positions are hired within to give current associates the chance to move up. Tons of opportunity to change departments or move up if you desire it/ show interest.

      Cons

      There is a slight lack of recognition from management outside of the call center. You typically don't get recognized for your hard work unless in the call center where they have multiple recognition programs.

      5.0
      Jul 23, 2016

      Best company ever

      Verification specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I just started training but I can already tell I will be with this company a long time!! They genuinely care about there employees and there are so many free treats and perks all the time!! All the managers and trainers are so unbelievably nice and truly care about your success in the company!! You cant help but always have a smile on your face once you walk in the doors!

      Cons

      There is nothing at all to complain about

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      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.