Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 64 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "The onsite food, free eye exams and work from home ability are great." ((in 35 reviews)); "Contacts tries very hard to take care of their employees!" ((in 23 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Its almost impossible to bonus." ((in 12 reviews)); "They wait until the end weeks of training to let you know that they have a bonus structure for only top performers and you can earn up to $3 extra an hour if you hit these metrics." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Oct 4, 2014

A great place to grow with the company.

Anonymous

Recommend

CEO approval

Business Outlook

Pros

1-800 CONTACTS was a great place to learn and grow with the company. They offer lots of great benefits like an amazing restaurant, gym, film festivals, summer parties, etc., but I always felt the best thing about the company was the people I worked with. After working with the company for a very long time I would count some of my best friends as co-workers. It's also a place that allowed me a lot of opportunity for personal growth and development with managers that saw the potential in me.

Cons

There are only so many open jobs to be promoted into so sometimes good people have to really push themselves to get into that next job. Also if you don't like change you may have a hard time with the company...I enjoyed the change and never got bored there, but some people struggle with an environment that can change rapidly.

5.0

Sep 2, 2014

Excellent place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work- Life Balance is a priority!! They really do Care about you!! Amazing opportunities for advancements! Great Benefits, very flexible schedule, Fun Work Enviroment & very competitive Wages!

Cons

Since they have sold Company things have went down hill!

1-800 Contacts Response

11y

1-800 CONTACTS is very pleased with our new ownership, T.H. Lee. We are working on some exciting new projects, the biggest being our new building which will be completed in July 2015. We understand change can be scary as we don't know what the future holds, but T.H.Lee is a committed owner of our company and we're excited for the big plans for growth we have for the future. We encourage our associates to discuss their concerns openly and frequently with their supervisors or a Human Resource representative, our doors are always open. We are pleased that this Associate recognized the work-life balance we have as it is a priority for us. In addition, they mentioned the fun work environment, competitive wages and great benefits which continue to make us the great employer we are.

4.0

Aug 6, 2014

Great company to work for

Software developer

Recommend

CEO approval

Business Outlook

Pros

The company cares for it's employees. They provide yearly opportunities to attend training classes or conferences, have subsidized meals. Management is also very understanding of challenges outside of work.

Cons

There are limited opportunities for advancement outside of a management position. The main body of employees is split between three adjacent buildings which limits interaction between business groups.

1-800 Contacts Response

11y

One of the unintended consequences of having such a positive and rewarding culture that results in very low turnover in our IT Department is that it can result in limited opportunities for advancement into leadership. Although this may happen, we do promote internally all the time and we're proud to say our best performers rise to the top frequently. We encourage all of our associates to meet with a member of their leadership team and / or a Human Resource representative to discuss a career pathway within the organization.

Viewing 568 - 570 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate

Purchasing & Logistics Analyst

Technical Product Manager

1-800 Contacts

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