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1-800 Contacts

Part of SeekWell

Engaged Employer

1-800 Contacts reviews

3.8

69% would recommend to a friend

(200 total reviews)
avatar

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Ratings by demographic groups

Reviews by job title

200 reviews

Reviews about "Compensation"

Return to all reviews
5.0
Apr 3, 2026

Supportive leadership and monthly performance bonuses

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Leadership really cares about you, the environment you work in and your success on and off the clock. It’s an employee owned company so it really drives you to do your best because when you do, you will get rewarded exponentially! The bonuses come every month based on performance. I cant say enough great things about this company. Just bummed I didn't find it sooner.

Cons

Honestly, my biggest complaint is how hard they make it to complain.

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1-800 Contacts Response
3mo
Thank you so much for sharing your experience. It’s great to hear that you feel supported by leadership. That’s exactly what we strive for. We’re also glad the employee ownership and monthly bonuses are making a positive impact. It’s important to us that hard work is recognized and rewarded! We know you're bummed you didn't find SeekWell sooner, but we're glad you're here now. Thank you for being a part of the team. We look forward to working together for many years to come.
3.0
Mar 13, 2026

A good place to work

Management
Recommend
CEO approval
Business Outlook

Pros

If you need job security and good work/life balance 1-800 Contacts is a good choice. The people are the best. It's easy to make friends. And I've been able to move into a few different positions in a short amount of time. But I think I'm an exception to the norm.

Cons

Annual pay increases are abysmal and standards are difficult to attain. And there's limited opportunity for promotion. Oddly, I've seen many people leave for other opportunities because there was no upward progression. Only to be rehired within a year at a much higher salary. In 2025, I saw an IT associate apply for a role, not get an interview, leave for another company, and then within 90 days they were rehired to the role they had originally applied for. And I'm sure they got a salary much higher than what they would have received if the company had just promoted them from within.

5.0
Feb 19, 2026

Great Company!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Where do you start. This company values their employees, from a competitive total compensation package, to benefits and perks (20/20 Grill). It is just evidence of the culture of people taking care of people. What companies give their employees the flexibility to take time off as needed in all areas of the business. Whether you are in an operations role or working within a corporate capacity, you have multiple options for time off. Hybrid roles are also a huge plus, being able to work remotely when business needs allow is huge.

Cons

Sometimes the company is so feedback forward focused that it feels like feedback is created just so someone can get feedback.

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1-800 Contacts Response
4mo
Thank you for taking the time to share your experience and for your many years with 1-800 Contacts. We’re grateful to hear how much you value our culture of care, from flexible time off options to hybrid work opportunities and benefits that support you both personally and professionally. It means a lot to know these things have made a meaningful difference in your day-to-day life. We also appreciate your honest feedback about our feedback forward culture. Your perspective is helpful as we continue striving for a balance that keeps feedback thoughtful, purposeful, and truly supportive of growth.
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Reviews1-800 Contacts reviews

Glassdoor has 646 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.