1-800 Contacts reviews

Hard to get pay increase

Compensation is well below both state and national averages, and this discrepancy is known internally Bonus structure is not clearly attainable; while $90k is advertised, it’s only possible through consistently high workloads and long hours The role is introduced as primarily customer service with light sales, but in practice, it is heavily sales-driven — with expectations to turn nearly every interaction into a sale or upsell, even when assisting with cancellations The team is consistently understaffed, resulting in a high-pressure environment that impacts morale and performance Staffing levels often feel insufficient by design, creating conditions where small mistakes may lead to disciplinary action or termination Leadership often sends mixed messages — encouraging independence but discouraging decision-making that doesn’t align with their views The company promotes a “triangle” philosophy (customer, employee, shareholder), but decisions tend to prioritize customers and shareholders, often at the expense of employee needs There is minimal support for employees dealing with challenging customer interactions or personal hardships In some cases, more flexibility and resources have been extended to customers than to team members facing serious personal crises — including a situation where an employee affected by a house fire was encouraged to resign under the promise of rehire, which ultimately didn’t happen Some teams operate with little to no guidance, as managers are frequently unavailable or unengaged For a company with three decades of experience, there are ongoing issues with communication, structure, and overall operational consistency