1-800 Contacts reviews

Not a great place to work, I do not approve of how they treat employees. I was on the call floor and they haggle you over time not taking calls, long breaks, and even seeing how long you are in the bathroom. I went on my honeymoon and spent all of my PTO and came home from a nasty bug and they wouldn’t let me go home even though I was vomiting while on the phone. I went to talk to the HR representative and she said I needed a “Doctors Note” and that I would only get 2 days off, so I got in trouble. The pay that you can get up to 16-17 hours is a lie, you have to meet ALL your quotas and can never have a break while in peak times, they even come and tell you to get on the phone if you need a break from a bad call. They pressure you to sell products and if you don’t you get a talking to by your supervisor.

1-800 Contacts will lure you in with their great culture, their deep love of customer service, and pay you at market. You can expect a 2-5% raise with any promotion, which over time will put you well under market. 1-800 Contacts has a great culture. They were one of the first companies to implement a culture, but a good culture is now standard for other competing companies.