Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Jul 31, 2023

Amazing company and even better people

Product manager

Recommend

CEO approval

Business Outlook

Pros

The people here are amazing, I love our team and the challenging work we get to do. We also have great benefits, every employee has equity in the company (this is awesome), a grill onsite for when you are working in office, options for hybrid or remote work depending on the role and team, and the best part is working for a company that cares - about associates, the community, and customers.

Cons

Remote work has made it harder to get together with the team, but how can you complain about flexibility?

1-800 Contacts Response

2y

Thank you so much for being part of our company, and for more than two decades of service! We’ll pass along your advice to leadership. If you have any great ideas on ways we can drive more connection opportunities in a hybrid environment, we’re all ears. We encourage you to reach out to your manager, HR business partner, or your admin. Thanks for taking the time to leave a review!

1.0

Jul 27, 2023

Not what I signed up for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- The benefits package - Diversity - inclusive of people from all walks of life.

Cons

-This job is not how it was portrayed in recruitment. I was told light sales and more customer service. This is you will sell or you will be cut. So if you know that going into the job you will be fine. -High turnover- again its all about sales, so so many people are not making the sales you get cut -The fake personas are real. Its portrayed as this family oriented, peace to all good spirited company in reality they are just wanting you to bonus so that the share holders make money. -The other review that talks about if you have a bad chat day it can make your sales go down tremendously. - The dreaded point system- for taking time off. -the pay is low for what the job actually entails.

1-800 Contacts Response

2y

It’s important to us our people have a positive experience, and we’re sorry to hear yours hasn’t been. We’re using your feedback, and feedback gathered from other current associates, to evaluate how closely expectations match the reality of their roles. We encourage you to reach out to your HR business partner or the Customer Department leadership team so we can identify where we can improve – and partner with you to find a path forward. Please know we appreciate you taking the time to share feedback.

5.0

Jul 24, 2023

Exceptional Company Culture at 1-800 Contacts: A Balance of Employee Well-being, Customer Service, and Innovation

Security guard

Recommend

CEO approval

Business Outlook

Pros

- Employee well-being prioritized, fostering satisfaction. - Exceptional customer service experience. - Inclusive and innovation-driven environment.

Cons

- Room for improvement in certain areas: at present moment none.

1-800 Contacts Response

2y

Wow, thank you for your review! We hope you know how much we appreciate you and all you do to help us maintain a safe and secure workplace for our people. If there’s ever anything we can do to improve your experience, just let us know. Thanks for being part of our team!

Viewing 148 - 150 of 634 Reviews

Jobs at 1-800 Contacts

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Amazing company and even better people

Not what I signed up for

Exceptional Company Culture at 1-800 Contacts: A Balance of Employee Well-being, Customer Service, and Innovation

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