Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

3.0

Jul 22, 2023

It's a customer service job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have free drinks and meals available for purchase Free gym

Cons

If you're not a super outgoing peppy person it can be nerve wracking. I had meetings about the tone of my voice not being friendly enough. My voice is naturally deep and soft. There's no break in between calls and they get weird if you go to the bathroom when calls are coming in.

1-800 Contacts Response

2y

Thank you for letting us know about your full experience. We're glad you enjoyed our unlimited free drinks, free access to our gym, and the subsidized pricing at our 20/20 Grille located at our Draper location! We also appreciate you sharing about your coaching experience. While we do want our customers to be greeted in a friendly and helpful manner, we also want our associates to feel like they can show up as the best version of their authentic selves. We will pass this feedback along to our Customer Department leadership team so they can continue to evaluate and improve our coaching models. Please know we appreciate your time with our organization and wish you only the best with your next opportunity.

3.0

Jul 20, 2023

Low pay high flexibility

Digital chat associate

Recommend

CEO approval

Business Outlook

Pros

Great for stay at home moms

Cons

Pay rate is very very low

1-800 Contacts Response

2y

Thank you for taking the time to share a review. We appreciate your feedback and would be happy to pass along your comments to our compensation team. Love hearing that you’re finding flexibility within your role as your work/life balance is important to us. Thanks for being part of our team.

5.0

Jul 17, 2023

Awesome company!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great positive culture, inclusive, and transparent. Love the benefits, and the focus on customers.

Cons

I wouldn’t change a thing!

1-800 Contacts Response

2y

Wow, we're tickled pink! Thank you for the 5-star review and for being part of our team. 😊 If there’s ever anything we can do to improve your experience, our doors (physical and virtual) are always open.

Viewing 151 - 153 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

Director of IT Operations

1-800 Contacts

1-800 Contacts reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's a customer service job

Low pay high flexibility

Awesome company!!!

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