1-800 Contacts reviews

Thank you so much for your comments and insight. We always appreciate valuable and constructive feedback from alumni and associates. We are constantly working to improve our recruiting and our associate experience. Some of the things we currently do to improve applicant transparency is having an accurate job description and an opportunity to listen to live calls for 30 minutes during the interview. We also provide valuable question and answer time with current team members in the position. We seek to provide a simple and exceptional customer experience. 1-800 contacts aims to provide an environment where new associates can be successful. This includes weekly 1x1’s with their manager, multiple call reviews with specific coaching, transparency on performance, and side by side mentoring opportunities. Our entire quality program is built upon those unique values. We always strive to have the customers best interest in mind, which mean quality and sales are intertwined. That being said, we always appreciate feedback and are regularly trying to improve our processes. We will definitely continue to look for additional ways to refine our realistic job preview that we incorporate with the interview process.