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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      5.0
      Oct 21, 2016

      Call Center

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is seriously the Mercedes Benz of call centers. There is no micro management. You can be yourself on the phone. We are empowered to take care of the customer without having to put them on hold to 'ask a supervisor.' With an onsite fitness center, onsite grille (with highly subsidized food), tuition reimbursement, benefits, development opportunities, etc., this place is outstanding.

      Cons

      Don't get me wrong, it's not always sunshine and roses working in a call center. You can deal with some upset customers every now and then- but that's just part of the job. Plus the number of angry customers I've dealt with is no where in the ballpark of other call centers. For the most part, customers are amazing which makes the job fun and fairly easy.

      5.0
      Jun 21, 2016

      A company that cares

      Health & wellness assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1-800 Contacts takes customer service to a whole new level, and that mission carries over to the employees as well. I've never encountered a company that invests so much in their own employees- it made leaving very hard.

      Cons

      I really can't think of any cons

      5.0
      Jun 1, 2016

      Love everything this company stands for. Best job i've ever had

      Verification specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      i love the environment. The restaurant rocks, and i love the benefits! They help me pay for college and my new young family. The pay is great to start out and what i love about this business is that if you are working harder than the guy next to you, you don't get paid the same as him, you get paid more! The values of the company are amazing. We really get a lot of opportunities and given power to help the customer simply be happier.

      Cons

      I think everything is great!

      Viewing 154 - 156 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.