1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)
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John Graham

84% approve of CEO

73% positive business outlook

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews
5.0
Feb 11, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is amazing. I could go write paragraphs about what I think is great about this company, but what I'll focus on is the way they prioritize and promote a healthy work/life balance. On top of an "unlimited" PTO policy that gives up to 5 weeks of paid time per year, I was able to take 10 weeks of Parental Bonding time to welcome my first kid into the world. I can't tell you how grateful I am for that time and being able to spend it focused 100% on my family, and not feeling guilty about taking time away from work.

Cons

Still trying to figure out the hybrid work model that covid forced us into.

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1-800 Contacts Response
4mo
Congratulations on your family’s new addition! And thank you for taking the time to tell us about your experience. It is great to hear that our policies and benefits allowed you the time you needed to bond with and care for your new baby—as well as continue to be present for important milestones. We know work-life balance is an important component of overall wellbeing, and we work hard to maintain a company culture that allows our associates to succeed both at work and in their personal lives.
5.0
Jan 26, 2026

Best company ever!!!

Recommend
CEO approval
Business Outlook

Pros

1800 Contacts is the best place I have ever worked. They truly care about their employees more than any other company I’ve experienced, and it shows every single day. The culture is supportive and positive, with awesome flexible schedules that make work-life balance possible. There are also real career advancement opportunities, and leadership actively encourages growth and development. I feel valued, supported, and excited to come to work here.

Cons

I don't have any cons to say about this company!!!

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1-800 Contacts Response
4mo
Thank you for your kind words! We’ve worked hard to create a culture that allows people to succeed and grow at the company while they engage in meaningful work. It is great to hear that our culture and leadership have kept you at 1-800 Contacts for more than 10 years. We appreciate you taking the time to share your experience and for your ongoing service to our associates and customers.
2.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some decent perks like the on-site gym and cafeteria. The work-life balance is acceptable if you don't mind not advancing.

Cons

Leadership seems to lack a clear vision for the tech stack, leading to a lot of tech debt and frustration among engineers. Raises are minimal and do not keep up with inflation or the local market rates in Utah.

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1-800 Contacts Response
4mo
We are glad you enjoyed perks like the gym and cafeteria, and that you had good work-life balance while working at 1-800 Contacts. Associates’ wellbeing is important to the company, and we strive to provide the resources and flexibility our people need to maintain healthy, happy lives. Also, thank you for sharing your experience of working in our Engineering department; we take feedback seriously and use it to find ways to improve. Tech debt and tech stack are complicated in established ecommerce enterprises, and it's an issue we've been working on from the beginning. We currently have multiple projects underway to tackle tech debt and streamline our tech stack. Working through tech debt and optimizing systems is a constant need, and we know that in the ever-changing landscape of tech, this job will never be fully done. We want to acknowledge that because of low turnover and high tenure in our Engineering department, advancement has a bottleneck. That said, we encourage continual skill growth and celebrate when associates can find advancement outside of the organization if advancement inside of the organization is not available within an associates desired timeline. Additionally, we are dedicated to promoting from within as higher-level and leadership positions become available. Lastly, we appreciate your feedback on pay. We regularly review our compensation structure to remain competitive and ensure we’re recognizing the great work our team does. Your input will help guide those ongoing conversations.
Viewing 16 - 18 of 634 Reviews

Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.