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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      5.0
      Jan 20, 2026

      This company is different

      Sr. director
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've never worked for a company that actually backs what they say. Although far from perfect, it's been a breath of fresh air working for this company. 1-800 Contacts truly cares about customers and associates. They empower leaders to lead without constant oversight and bureaucracy. You can actually take care of people here. They value high performance and accountability which is also a breath of fresh air. I feel like I constantly know where I stand. I'm never surprised. I can't adequately express my gratitude for what this company is trying so hard to do. The intentionality is so nice to see.

      Cons

      Any opportunistic feedback is heard and implemented, if feasible.

      avatar
      1-800 Contacts Response
      3mo
      Thank you for sharing your experience and for being part of 1-800 Contacts for so many years. We’re grateful for the perspective and commitment that long-term associates like you bring. Hearing how the company’s values show up in your day to day work—and how empowered you feel to truly take care of people—is exactly what we hope to create.
      5.0
      Jan 19, 2026

      Love working here!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance, I love who I work with, and also love the food at the onsite grille.

      Cons

      No cons, I love working here.

      5.0
      Jan 17, 2026

      Company you’ll be proud to work for

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve been with the company for more than 10 years, which began as an easy customer service job to help pay the bills while my kids were young and I was finishing college. I graduated over five years ago and am still here because this is genuinely an incredible place to work and I can’t imagine leaving. This company truly cares about their people and their customers above all else. Its core values aren’t just words, they’re lived every day. I’m in a unique role where I get to see how empowered our agents are to support customers in meaningful ways, and the real impact that empowerment has. It makes me incredibly proud to be part of a company that cares so deeply- this isn’t common in other call center environments. You’re also not just another employee, the culture isn’t hierarchical, and our senior and executive leaders consistently communicate openly about how the company is doing, how individual contributions drive our growth, and what that growth means for each of us.

      Cons

      This company is amazing at growing their people- they are willing to develop more people than they can consume. It’s incredible that they care enough about you that they will help you grow and learn skills, even if it means leaving the company for a different opportunity. This can be a con though when so many of us love the company and don’t want to leave- it leads to bottlenecking, possible sense of stagnation and too many people developed with no where to go.

      avatar
      1-800 Contacts Response
      3mo
      Thank you for taking the time to share such a thoughtful review and for dedicating over a decade to 1-800 Contacts. We loved hearing about your journey from a flexible early role to a deeply meaningful career, and hearing that our values show up in your daily work means so much. We’re especially grateful for your perspective on empowerment and the pride you feel in the way our agents support customers; that impact is real. We also appreciate your honest reflection on development. Because of high tenure and low turnover at the company, our commitment to helping people grow sometimes outpaces the opportunities available, and that can create frustration for those who love it here and want to stay. Your suggestion to bring even more visibility and clarity to opportunities across the organization is incredibly valuable. Thank you again for your insight!
      Viewing 19 - 21 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.