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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      634 reviews
      1.0
      Apr 25, 2023

      Beware Toxic Positivity

      Chat associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training support was really great. Always felt like I was trained and able to do my job

      Cons

      All internal teams chats are monitored by the company and if you say something that could be interpreted as negative feedback about the company they will target you for not living up to company values. Every time I mentioned having a bad day or struggling with things and brought this to my supervisor, I was met with 0 compassion. Also, pay was not competitive for the amount of work being done. Taking 3 chats at a time while maintaining proper stats is not feasible.

      avatar
      1-800 Contacts Response
      3y
      We are saddened to hear this was your experience. Being Big-hearted and Better together are big pieces of who we are, and we strive to offer a culture that offers compassion, support, and solutions. To any associates who may be feeling this way, please reach out to your HR business partner or any member of our HR team. We would love to connect, see where we can help, partner with you to identify solutions, and connect you with any resources you may need. To the individual who shared this review, we appreciate the feedback (it’s how we get better) and want to thank you for your time with our company.
      1.0
      Apr 24, 2023

      .

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is convenient

      Cons

      They are pushy and if you don’t make too sells they fire you. Training class is alot to deal with.

      avatar
      1-800 Contacts Response
      3y
      Thank you for the review. While we have high expectations of all our associates, we also want to make sure everyone has access to the resources and training they need to be successful in their role. If you haven’t already, we encourage you to reach out to your manager or HR Business Partner, Landon Langston, to discuss what support you need and put together an action plan so that you can flourish in your role and feel confident in your work.
      5.0
      Apr 19, 2023

      Fun

      Chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good fun great company good food

      Cons

      Always written up for something

      avatar
      1-800 Contacts Response
      3y
      Thanks for the 5-star review and for sharing some of your favorite things about working here. Feeling like you’re constantly being written up is certainly not what we want for our associates, so let’s chat. We encourage you to connect with your HR Business Partner, Landon Langston, or any member of our HR team. We’d love to explore ways we can help you shift to a place in your role and career where you are thriving.
      Viewing 178 - 180 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.