Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 67 reviews)); "Great people to work with and amazing benefits" ((in 63 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "The provided me the best work from home equipment I have ever experienced." ((in 38 reviews)); "Great work life balance here" ((in 21 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 18 reviews)); "Its almost impossible to bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(634 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

2.0

Dec 5, 2022

Good benefits, but they fire developers all the time for seemingly no reason (mismanagement?)

Web developer

Recommend

CEO approval

Business Outlook

Pros

Good food, lots of company events. Also discounts on eye stuff.

Cons

Terrible work atmosphere, and a lot of upper management/marketing people that don't really understand their role at the company.

1-800 Contacts Response

3y

We’re truly sorry to hear this was your experience. To anyone reading this response, please know our associates are incredibly important to us. We will absolutely pass along this feedback to our HR business partners and leadership team and encourage anyone who may have similar concerns to reach out to the People Department. We’re here to listen and help provide solutions. Thank you for taking the time to share feedback. We wish you only the best in your future endeavors.

5.0

Dec 2, 2022

Good PTO & bonus

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

Live chat bonus pay $0-6 per hour. Typical is about $2 extra per hour based on sales metrics. Great PTO options using points & paid hours. They are very organized when it comes to working from home.

Cons

It’s a customer service position.,. But good opportunity to move up or to a different team if desired

1-800 Contacts Response

3y

Thank you for such an awesome score! Please know we appreciate all you do for our customers. And to second what you’ve shared, there are so many great development resources and opportunities available to our associates. To anyone interested in taking that next step in their career, we encourage you to reach out to your manager, HR business partner, or any member of the People Department to learn more. Thanks again for your review!

5.0

Nov 29, 2022

Excellent for remote work

Compliance

Recommend

CEO approval

Business Outlook

Pros

great teams, cool people, good benefits, decent enough pay for the job

Cons

Not many, it can be difficult to keep up with expectations or to be discouraged by mild mistakes that take away your bonuses.

1-800 Contacts Response

3y

Thanks for leaving us a review. We agree! The option to work remotely is pretty awesome, and this added flexibility has allowed us to bring on so many talented people who need this as an option for working. We encourage anyone who is feeling frustrated with making any bonuses to reach out to their managers for more personalized help and coaching. We want you to succeed and feel confident hitting those metrics. Thanks again for the wonderful review and all you do for our customers!

Viewing 214 - 216 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Marketing Account Manager

Draper, UT

View job

Director of IT Operations

Senior HR Business Partner

1-800 Contacts

1-800 Contacts reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good benefits, but they fire developers all the time for seemingly no reason (mismanagement?)

Good PTO & bonus

Excellent for remote work

Jobs at 1-800 Contacts

1-800 Contacts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

1-800 Contacts reviews FAQs

Jobs at 1-800 Contacts