Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 67 reviews)); "Great people to work with and amazing benefits" ((in 63 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "The provided me the best work from home equipment I have ever experienced." ((in 38 reviews)); "Great work life balance here" ((in 21 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 18 reviews)); "Its almost impossible to bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(634 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

1.0

Sep 25, 2022

FIX MENTAL HEALTH AND CHECK ON YOUR ASSOCIATES

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

right now, I don't have pros for this company, 1800 Contacts and it's managers. all left me to suffer, I ended up in the hospital and I was lucky to receive a phone call. this company abandoned me after all of the work I gave to them and dedication

Cons

everyone will treat you like you don't exist. I have felt more unappreciated like I never mattered until everything happened. mental health isn't a priority, they don't care about you. they'll replace you

1-800 Contacts Response

3y

Thank you for leaving a review and sharing your feelings. Mental health is a priority for us, and we have many resources to help. We do not want anyone to feel alone and abandoned. Every person matters. You matter. Please reach out to your manager or business partner. If you aren't comfortable talking with them, please reach out to our People Department for support. We also have dedicated, licensed therapists available to you free of charge. In addition to those resources, we have an EAP (employee assistance program) available. You can find information about these resources in our benefits guide, our newsletters, or from our People Department. To you, all our employees, potential candidates, and anyone who reads this, we understand that asking for help can be difficult. On many journeys, the first step is the hardest. We do our best to provide resources to meet you where you are. Please know we're here – ready and willing to help.

5.0

Sep 24, 2022

Wonderful Place to Work

Call center supervisor

Recommend

CEO approval

Business Outlook

Pros

Amazing environment with nothing but friendly people and approachable, kind management. You are given the power to go above and beyond to help customers which is rare for a call center!

Cons

Not very flexible scheduling, no unpaid time off in some positions (have to use PTO)

1-800 Contacts Response

3y

We’re so glad to hear that you have had such a positive time working for 1-800 Contacts. Our people really are out of this world, and we appreciate you being a part of this community! Thank you for taking the time to leave a review. If there are specific ways you are looking for more flexibility in your schedule, we encourage you to reach out to your manager and share your ideas, and work together to find a solution. Thanks again for the review.

5.0

Sep 21, 2022

I was on Glassdoor a year ago like you

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The managers and upper management truly do care about everyone. Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family. If you have a schedule concern they are so flexible to work with and have so many options as far as hours. I actually turned down another job offer due to thier glassdoor remarks and I am so thankful I did.

Cons

The bonus qualifications are quite a challenge yet attainable if you work hard.

1-800 Contacts Response

3y

Wow, thank you for such a wonderful review! We’re so glad to hear you love working at 1-800 Contacts! It’s the awesome people we work with, like you, who really help create our incredible culture. When work is challenging and enjoyable, it helps us grow. We recognize some goals may stretch our associates, and if that is the case, we encourage them to reach out to their managers or business partner for further coaching to assist them in attaining those goals. Thank you again for being part of the 1-800 family, and for the wonderful review!

Viewing 223 - 225 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Marketing Account Manager

Draper, UT

View job

Senior HR Business Partner

Director of IT Operations

1-800 Contacts

1-800 Contacts reviews

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FIX MENTAL HEALTH AND CHECK ON YOUR ASSOCIATES

Wonderful Place to Work

I was on Glassdoor a year ago like you

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