Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 68 reviews)); "Great people to work with and amazing benefits" ((in 65 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 35 reviews)); "Work life balance is great" ((in 23 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 18 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 17 reviews)); "They do whatever they can to make bonus harder and harder but keep at reach so its not quite impossible, but right outside of impossible." ((in 13 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 9 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

635 reviews

4.0

Aug 1, 2022

Life @1800

Manager

Recommend

CEO approval

Business Outlook

Pros

The culture and people you get to work with make all the difference in working here. Love that that company is always 4-5 steps ahead and is on the proactive end instead of just being reactive. You get to learn and grow in your position and the opportunity to promote is there but is 100% on you as it should be.

Cons

Pay is still an opportunity, although we're making strides to get there (it is being looked at). We could have more events going on like we used to. Get more people away from the virtual environment and get out and about.

1-800 Contacts Response

3y

Thank you for sharing such a wonderful review about our company culture, values, and development opportunities – these are extremely important to us. We are actively re-evaluating how we can help support virtual and in-person connection opportunities throughout the company. If you have any ideas or feedback, we encourage you to reach out to your manager, business partner, or any member of the People Department. Thanks again for sharing your feedback with us. We appreciate it! :)

3.0

Jul 31, 2022

Good benefits, hard to progress

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Benefits, coworkers, 100% WFH, free vision insurance, discount on contacts

Cons

Hard to progress, management is disconnected from what it's like to be entry level, "points system" for PTO when entry level is confusing, pay is not competitive, emphasis on sales overshadows any other performance metrics.

1-800 Contacts Response

3y

Thank you for taking the time to leave us a review. We appreciate your transparency in sharing some of the pain points you have experienced. We recognize that some metrics and goals can often stretch our associates. It is important to us that our associates have the tools, coaching, and support they need to succeed and progress. Please don't hesitate to reach out to your business partner or anyone within the People Department to share more details about your experience, your goals, and how we can help.

5.0

Jul 29, 2022

Really positive work environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone was very kind and encouraging.

Cons

Despite the good vibes, it is still a call center.

1-800 Contacts Response

3y

We are so glad to hear that you have been surrounded by a positive working environment. We appreciate you taking the time to leave a review. If there are specific ways you are looking for more flexibility within your shift, we encourage you to reach out to your manager to share your ideas and collaborate together. Thanks again for your review!

Viewing 238 - 240 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Marketing Account Manager

Draper, UT

View job

Director of IT Operations

1-800 Contacts

1-800 Contacts reviews

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Life @1800

Good benefits, hard to progress

Really positive work environment

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