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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.8

      69% would recommend to a friend

      (635 total reviews)
      avatar

      John Graham

      82% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      635 reviews
      5.0
      Aug 18, 2022

      Great stuff

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, people, and opportunities for advancement. Best company I've ever worked for.

      Cons

      There aren't many, but I've had some negative experiences with the company's recruiting process. Also, raises can be hard to come by.

      avatar
      1-800 Contacts Response
      3y
      We are thrilled to be considered the best company you've ever worked for. Thank you for such a great review! :) You mentioned opportunities with recruiting in your post. If you’re willing, we’d love to have you reach out to Josh Neilson (jneilson@1800contacts.com) or Dustin Dipo (ddipo@1800contacts.com) in the People Department so we can get specific feedback on how to improve our processes. Thanks again for sharing your feedback!
      2.0
      Aug 15, 2022

      Micromanage

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At home and remote work

      Cons

      Being micromanaged by managers, new management every so often and then the micromanaging begins all over again

      avatar
      1-800 Contacts Response
      3y
      We appreciate you taking time to leave us a review. Transparency is important to us, which is why our physical and virtual doors are always open. We encourage you to reach out to your business partner or any member of the People Department to share your pain points and to discuss ideas on how we can improve together.
      5.0
      Aug 12, 2022

      BEST TRAINING FOR CUSTOMER SERVICE EVER

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bob Loose is one of the best trainers I have ever had. Training is very in depth. Customers are always happy calling in. So many good benefits.

      Cons

      working weekends, scheduling can be hard pay is lower than most places

      avatar
      1-800 Contacts Response
      3y
      We are so happy to hear your training with Bob, one of our trainers, was such a positive one! We have to agree – we think he's pretty great. :) For our Customer Department associates, one weekend day (Saturday or Sunday) is a schedule requirement to accommodate the needs of our customers. It would be hard to live answer all calls without this. We hope our many time-off options (PTO, attendance points, flex hours, and the schedule trade board) helped you to get the time you needed even with the weekend requirement. As you know, we are always in pursuit of a better way and our workforce management team is currently evaluating our attendance policies to see how we can make the experience even better. We appreciate you sharing your concerns here and will keep this feedback top of mind as we move forward. Thank you for your time with the organization!
      Viewing 235 - 237 of 635 Reviews
      Related searches: 1-800 Contacts jobs | 1-800 Contacts salaries | 1-800 Contacts benefits | 1-800 Contacts interviews
      Reviews1-800 Contacts reviews

      Glassdoor has 645 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.