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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.8

      69% would recommend to a friend

      (635 total reviews)
      avatar

      John Graham

      82% approve of CEO

      71% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Work/Life balance

      3.8

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      635 reviews
      5.0
      Jun 18, 2026

      Great company made up of great people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership genuinely cares about employees and creating a good company culture. Most companies claim to live their values but rarely ever do--1-800 Contacts is the rare exception that actually does. During my time here, I have felt genuinely supported by my team and leaders, and I know I am trusted in my role and that my work is valued. The company also has great perks (the 20/20 Grille!) and benefits. There are high expectations, but if you are willing to work hard and care about your impact, you will do well here!

      Cons

      They love gathering feedback and getting lots of opinions--even when those opinions aren't necessarily informed or likely to provide good direction. This can slow things down.

      avatar
      1-800 Contacts Response
      3w
      Thank you for your kind words! We try to live our values every day, and we're so happy your experience reflects that. We thank you for all your hard work and contributions to our organization, We do love gathering feedback from our associates, but appreciate your thoughts on how we can improve that process. Thank you again. We hope to work alongside you for years to come!
      3.0
      May 4, 2026

      Independent work environment but high sales pressure

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      You dont have to talk to anyone at the company, it all comes through on your email. Breaks, lunches, time off. You are responsible for yourself.

      Cons

      You can not force people to purchase contacts. When a customer calls you have to upgrade them to more boxes. You must meet a quota every month.

      avatar
      1-800 Contacts Response
      1mo
      Thank you for sharing your feedback. We're glad you enjoyed the independence and flexibility that comes with managing your own schedule and responsibilities. We understand your concerns about sales expectations and appreciate you taking the time to share your experience. Your feedback helps us continue evaluating how we support our associates and customers. We wish you all the best and thank you for your time with us.
      5.0
      Apr 3, 2026

      Supportive leadership and monthly performance bonuses

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership really cares about you, the environment you work in and your success on and off the clock. It’s an employee owned company so it really drives you to do your best because when you do, you will get rewarded exponentially! The bonuses come every month based on performance. I cant say enough great things about this company. Just bummed I didn't find it sooner.

      Cons

      Honestly, my biggest complaint is how hard they make it to complain.

      avatar
      1-800 Contacts Response
      2mo
      Thank you so much for sharing your experience. It’s great to hear that you feel supported by leadership. That’s exactly what we strive for. We’re also glad the employee ownership and monthly bonuses are making a positive impact. It’s important to us that hard work is recognized and rewarded! We know you're bummed you didn't find SeekWell sooner, but we're glad you're here now. Thank you for being a part of the team. We look forward to working together for many years to come.
      Viewing 268 - 270 of 635 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 645 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.