Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 65 reviews)); "Great people to work with and amazing benefits" ((in 60 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family." ((in 33 reviews)); "Great work life balance here" ((in 25 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 14 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 8 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

Skip to content Skip to footer

Notifications

1-800 Contacts

Part of SeekWell

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

635 reviews

4.0

Nov 9, 2023

Chat Agent

Remote chat agent

Recommend

CEO approval

Business Outlook

Pros

Coworkers, Flexibility, Benefits, Environment, and personalization.

Cons

Pay, Work Load, and Quality Audit team.

1-800 Contacts Response

Thank you for taking the time to leave a review and for the high rating. We love hearing all the things you’re enjoying about your role and our company. We’d love to connect to delve further into your feedback. If you haven’t already, we encourage you to reach out to your HR business partner. Thanks again for sharing a review. We hope to connect soon!

5.0

Nov 6, 2023

Wonderful place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great environment and co workers you work for who actually care for you. Always ensure that we are taking care of our customers in the best possible way. Great benefits and opportunites!

Cons

Currently only one building that you can work in house of. However, they offer work from home, hybrid and work in building options.

1-800 Contacts Response

You’ve made our day! Thank you for taking the time to leave a review and share your experience.

3.0

Sep 27, 2023

Mediocre job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Schedule is set but flexible

Cons

Sometimes I feel like they listen but they don't hear you. Bonus structure is a little unrealistic pay is low.

1-800 Contacts Response

Thank you for your review and feedback. We are glad to hear that you enjoy the remote environment and the schedule flexibility. We love these perks as well! That said, we are sad to hear that your experience hasn’t been entirely positive. We take employee experience seriously and will use your feedback to continue to improve. We would love to connect to delve further into this feedback. We’d also love to partner with you to help set you on a path to success – in your current role and beyond. If you’re interested in growing your career and making an impact, we’d love to support you with those goals. If you haven’t already, we encourage you to reach out to your HR business partner. We’d love to work together to improve your experience and job satisfaction. Thank you for sharing a review. We hope to connect soon.

Viewing 289 - 291 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Senior HR Business Partner

Director of IT Operations

Draper, UT

View job

Manager / Sr. Manager, Compensation & Benefits

Draper, UT

View job