Is 1-800 Contacts a good company to work for as a Software Developer?

Software Developer professionals working at 1-800 Contacts have rated their employer with 4.4 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of 1-800 Contacts employees being 3.8 out of 5 stars. Search open Software Developer Jobs at 1-800 Contacts now and start preparing for your job interview by browsing frequently asked Software Developer interview questions at 1-800 Contacts .

Does 1-800 Contacts pay Software Developer employees well?

Software Developer professionals rate their compensation and benefits at 1-800 Contacts with 4.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Software Developer salaries at 1-800 Contacts.

How happy are Software Developer professionals working at 1-800 Contacts?

82% of Software Developer employees at 1-800 Contacts would recommend their employer to a friend. This rating has increased by 143% in the past 12 months. Software Developer professionals have also rated 1-800 Contacts with a 4.7 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 70 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 49 reviews)); "Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family." ((in 33 reviews)); "Work life balance is great" ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 13 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 6 reviews))

1-800 Contacts Software Developer reviews

4.4

82% would recommend to a friend

(16 total reviews)

John Graham

90% approve of CEO

83% positive business outlook

Ratings by category

4.7

Work/Life balance

4.5

Culture & values

4.5

Diversity & inclusion

4.5

Senior management

4.4

Career opportunities

4.3

Compensation and benefits

Software Developer employees have rated 1-800 Contacts with 4.4 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Software Developer professionals have an excellent working experience there. 1-800 Contacts is rated 25% above average by Software Developer professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

Jan 14, 2023

Benefits have gone downhill

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Company outlook is exceedingly good. If you want stability, Contacts is not going anywhere. Annual review always shows record breaking earnings. Easily the top of the food chain in their industry. CEO is solid and is not afraid to let upper management that isn't making the cut/culture go (I see this as a strong positive) In house benefits (chef prepared food for dirt cheap) is convenient and pretty unique. A great place for an engineer just starting (or someone wanting to become a developer) to get their first job. They will pay you less, but offer many ways to take the first step, even if you're just a call center agent.

Cons

Since covid, they seem to have lost sight of what made working here so great. The benefits when you work at home are nonexistent. They used to do film festivals and IT parties with big prizes that made you feel like they cared. The health and dental insurance are horrible providers, with a very limited selection of doctors. This year I had to switch from a dentist I'd seen for 5 years. The monthly cost is probably slightly above average from what you'd pay elsewhere, which is frustrating. While there are some really good people / talent, there are also a lot of lazy or incompetent senior level developers that are a hassle to work with. Most (not all) managers are in a never ending quest to look more important than eachother. Upper management feels like a high-school clique and you truly don't feel like they care about you anymore. Pay is far below market value. They entice you with stock options that may take YEARS to pay out instead of paying you what you're worth, while constantly stating how they are "paying for the best people". They aren't aware that the best people are ready to leave if this doesn't change. Threatening to leave is the only way to get a substantial raise.

1-800 Contacts Response

3y

We appreciate you leaving a review and sharing both the wins and opportunities you’ve experienced during your time at our company. COVID has been an interesting challenge. Through the collective efforts of many, we have been focused on continuing to make 1-800 a great place to work. This always evolving work takes time, effort, and the collective collaboration of the community to build. We appreciate you lending your thoughts as we build the future of our company together. And we agree! Not being able to gather in person was a frustration shared by many. We are truly grateful to be in a place where gathering is now not only an option, but highly encouraged within teams. While our full 2023 events calendar is still being shaped, we do have some fun things in store (hint: our annual bowling tournament is right around the corner). If you’re interested in helping us plan and execute some of our in-person Utah events, we’d love for you to join our events committee (sign-ups went out in yesterday’s newsletter). We also encourage you to reach out to your leader, admin, and/or business partner and express your desire for more in-person gatherings at a team or department level. Sometimes a friendly nudge is all that’s needed. We also want to reassure you we hear your frustrations. We’ve already shared your review with your group’s business partners and our compensation and benefits team. If you’re willing to sit down and chat with us (virtually or in-person), we would love to further discuss your concerns. We invite you to reach out to Sarah Child (schild@1800contacts.com) or Peng Se Lim (plim@1800contacts.com), Senior HR Business Partners, or any member of the People Department. We’re here to listen and help identify solutions. Thank you again for sharing feedback and for being part of our team!

5.0

Mar 15, 2022

Couldn't be happier.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Competitive benefits - above average pay - (emphasis) fantastic company culture... every single person here is genuinely desirous to help you. I'm blown away every day by how genuinely kind and helpful people are. - great product with top placing spot in respective industry.

Cons

- pay is above average but not top echelon. If you're shopping FAANG salaries, look elsewhere. This should be self-evident. - KPI's can be poorly formatted which can lead to poor macro direction.

4.0

Nov 4, 2021

Family Focused,

Software developer

Recommend

CEO approval

Business Outlook

Pros

Family focused Strict 9-5 schedule Benefits are good

Cons

Management gets in the way of progress. Pay ceiling - nowhere to go once you reach a certain point. Resistant to remote work. Unrelenting deadlines. Other coworkers can get complacent and easily get away with doing less work.

Viewing 7 - 9 of 16 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Senior HR Business Partner

Manager / Sr. Manager, Compensation & Benefits

Analyst, Customer Department

1-800 Contacts

1-800 Contacts Software Developer reviews

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Benefits have gone downhill

Couldn't be happier.

Family Focused,

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