1st Source Customer Service Representative CSR reviews

As a CSR you are still very much in a retail environment. So if you don't want a customer facing role this job isn't for you. I've had colleagues belittle me for not knowing something but asking and then also get mad for not asking enoughh questions after being belittle.

Small branches, so it is very quiet, and usually only have about 3-5 employees working. Therefore, your coworkers and manager can make or break your work environment with it being a very small team. Customers can be difficult, and systems and processes are outdated making it difficult to attract younger clients. I wish there were more appreciation for their employees or a better work culture of teamwork. Takes years to be able to move up in the company. Poor compensation.