Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 650 reviews)); "The people are great and supportive" ((in 443 reviews)); "The pay is good and the work great." ((in 436 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 302 reviews)); "Good work life balance.Reputed brand and respected company" ((in 232 reviews))

What are the cons of working at 3M according to real employee reviews?

"There are frequent layoffs and all employees live in fear of the next round." ((in 105 reviews)); "Can be horrible if your suck under a bad manager." ((in 79 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 74 reviews)); "Poor upper management, the company has lost site of actual leadership." ((in 64 reviews)); "Long hours and have high expectations for outcomes sometimes ones hat are unrealistic" ((in 55 reviews))

Skip to content Skip to footer

Notifications

3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

5.0

Nov 30, 2020

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay with awesome benefits

Cons

Management needs to work on communication

3M Response

Hello, Thank you for your review! We are happy to hear that overall you enjoy working for 3M and really appreciate you sharing your feedback with us.

4.0

Oct 16, 2020

Emplymenr

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great compensation, remote, late company, great peers

Cons

Micromanaged, structured field training needs work, time management needs structure

3M Response

Hello, Thank you for your review! We are happy to hear that overall you enjoyed working for 3M and really appreciate you sharing your feedback with us.

4.0

Jun 22, 2020

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best company to work with.

Cons

no cons to report for this company

3M Response

Hello, Thank you for your review! We are very happy to hear that you enjoyed working for 3M and really appreciate you sharing your experience.

Viewing 55 - 57 of 84 Reviews

Top companies for "Compensation and Benefits" near you

NIKE

3.9★Compensation & Benefits

Procter & Gamble

4.1★Compensation & Benefits

Sherwin-Williams

3.6★Compensation & Benefits

L'Oréal

4.0★Compensation & Benefits

Jobs at 3M

Operations Supervisor

Quality Document Administrator*

Drayage Logistics Analyst (open to remote in the US)

Air Force Business Development Manager

3M reviews FAQs

3M reviews 3M Customer Service (CSR) reviews

3M

3M Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Emplymenr

Good company

Top companies for "Compensation and Benefits" near you

Jobs at 3M

3M reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

3M reviews FAQs

Jobs at 3M