Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 639 reviews)); "The people are great and supportive" ((in 441 reviews)); "The pay is good and the work great." ((in 430 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 310 reviews)); "Good work life balance.Reputed brand and respected company" ((in 230 reviews))

What are the cons of working at 3M according to real employee reviews?

"There are frequent layoffs and all employees live in fear of the next round." ((in 102 reviews)); "Can be horrible if your suck under a bad manager." ((in 78 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 72 reviews)); "Poor upper management, the company has lost site of actual leadership." ((in 64 reviews)); "Long hours and have high expectations for outcomes sometimes ones hat are unrealistic" ((in 56 reviews))

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3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

4.0

Jun 19, 2019

a company sell so many things that u cant believe

Account manager

Recommend

CEO approval

Business Outlook

Pros

good to take annual leave

Cons

to many weak supervisor existed

3.0

May 15, 2019

Great place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Global presence means continuous learning

Cons

Lack of brand presence in my region

3M Response

Hello, Thank you very much for your review. We really appreciate your feedback.

4.0

Feb 5, 2019

Dreaming of Silicon Valley ...?

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

To be in contact with customers and colleagues all around the world makes it be very interesting to work here. 3M is very social and meets the staff according to certain criteria.

Cons

The Management has a cost-phobia, even if the costs would be painful for one month and bring profit for years.

Viewing 64 - 66 of 84 Reviews

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3M Customer Service (CSR) reviews

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a company sell so many things that u cant believe

Great place to work

Dreaming of Silicon Valley ...?

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