Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 650 reviews)); "The people are great and supportive" ((in 443 reviews)); "The pay is good and the work great." ((in 436 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 302 reviews)); "Good work life balance.Reputed brand and respected company" ((in 232 reviews))

What are the cons of working at 3M according to real employee reviews?

"There are frequent layoffs and all employees live in fear of the next round." ((in 105 reviews)); "Can be horrible if your suck under a bad manager." ((in 79 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 74 reviews)); "Poor upper management, the company has lost site of actual leadership." ((in 64 reviews)); "Long hours and have high expectations for outcomes sometimes ones hat are unrealistic" ((in 55 reviews))

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3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

3.0

Dec 18, 2019

3M

Account manager

Recommend

CEO approval

Business Outlook

Pros

Big company with international presence

Cons

Often hires from outside the company for promotions.

3M Response

Hello, Thank you for your review. We really appreciate your feedback.

5.0

Nov 11, 2019

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great workplace A lot of opportunities Great place for growth

Cons

Can be one tracked, depending on opportunity/team.

3M Response

Hello, Thank you for your review! We are so happy to hear that overall you enjoy working for 3M, and really appreciate your feedback.

5.0

Aug 19, 2019

Great work environment and flexibility

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

3M is very reasonable with the flexibility in your schedule. 3M has great programs and opportunities that gets you involved with other projects outside of your job title. 3M NEON Program hosts multiple events each month to help you meet other new 3M Employees.

Cons

At the end of the day it may feel like your work is never 100% complete which can be stressful.

Viewing 61 - 63 of 84 Reviews

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3M Customer Service (CSR) reviews

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3M

CSR

Great work environment and flexibility

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