3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)
avatar

William M. Brown

100% approve of CEO

68% positive business outlook

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Reviews by job title

84 reviews
3.0
Sep 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay and Benefits are great. Top leadership is impressive

Cons

Good ole boy network. Thulin's vision Vision is not put into action well in field. short term planning and reaction rather than long term strategy. Difficult to get the tools needed to do job well.

1.0
Jun 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay, free parking, colleagues and customers.

Cons

Spineless management, no discipline of permanent staff always off sick, contractors (50%) carrying team workloads treated like 2nd class citizens with no prospect of permanent role.

5.0
Nov 10, 2015

Outside Sales

Recommend
CEO approval
Business Outlook

Pros

Great work culture, interesting products & applications

Cons

Slow moving corporate environment - occasionally hinders sales/legitimacy in front of customers

Viewing 70 - 72 of 84 Reviews

Glassdoor has 8,289 3M reviews submitted anonymously by 3M employees. Read employee reviews and ratings on Glassdoor to decide if 3M is right for you.