Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 623 reviews)); "The people are great and supportive" ((in 435 reviews)); "The pay is good and the work great." ((in 428 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 298 reviews)); "Good work life balance.Reputed brand and respected company" ((in 241 reviews))

What are the cons of working at 3M according to real employee reviews?

"Poor management waiting for redundancies" ((in 255 reviews)); "There are frequent layoffs and all employees live in fear of the next round." ((in 102 reviews)); "So i paid for that when we had the bad managers." ((in 79 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 76 reviews)); "No work life balance and poor upper management" ((in 62 reviews))

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3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

84 reviews

5.0

Jun 30, 2015

Responsible for reviewing company bills, assist and provide solutionts to dealers and end consumers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is a great work environment between co-workers. That makes you feel commitment with the company as well as the clients.

Cons

The requirements for the position wasn't the right ones. Customer Service people did more than they have to for the position.

4.0

Jun 15, 2015

SGBG Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, tried to be as flexible as possible. Would do appreciations by giving free food

Cons

Management kept us in the dark a lot, very high expectations and high turn over. There was always lot on my plate

4.0

Mar 11, 2015

Overall this has been a positive place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many opportunities as there are positions in nearly every job function or field somewhere in 3M.

Cons

In the last 10 years the employees have been increasingly squeezed in their duties; i.e. just when I think I can not possibly be expected to do more, a member of the team moves on and they are not replaced. Majority of employees are overloaded and do not have time in their schedules to improve on themselves career-wise. "Work-life balance" is officially promoted however the scramble to cut costs is negatively impacting workers.

Viewing 73 - 75 of 84 Reviews

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3M Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Responsible for reviewing company bills, assist and provide solutionts to dealers and end consumers

SGBG Customer Service Rep

Overall this has been a positive place to work.

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