Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 639 reviews)); "The people are great and supportive" ((in 441 reviews)); "The pay is good and the work great." ((in 430 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 310 reviews)); "Good work life balance.Reputed brand and respected company" ((in 230 reviews))

What are the cons of working at 3M according to real employee reviews?

"There are frequent layoffs and all employees live in fear of the next round." ((in 102 reviews)); "Can be horrible if your suck under a bad manager." ((in 78 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 72 reviews)); "Poor upper management, the company has lost site of actual leadership." ((in 64 reviews)); "Long hours and have high expectations for outcomes sometimes ones hat are unrealistic" ((in 56 reviews))

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3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

4.0

Nov 13, 2023

Pretty good

Account manager

Recommend

CEO approval

Business Outlook

Pros

flexibility, benefits, great coworkers, etc

Cons

lots of changing right now

3.0

Nov 1, 2023

Corporate

Account manager

Recommend

CEO approval

Business Outlook

Pros

You can’t beat the benefits and pay and career advancements

Cons

Worry about being eliminated all the time

3M Response

Hello, Thank you for your review. We appreciate your feedback as a former employee and see your concerns regarding lay-offs and the impact of restructuring on our people. We want you to know that we look to our current and former employees to help us shape the future of 3M, and we are grateful you decided to share your experience with us. Have a nice day!

1.0

Aug 11, 2023

Not what it use to be

Account manager

Recommend

CEO approval

Business Outlook

Pros

I spent over 2 decades at 3M and it was a wonderful place to work and grow. Lots of opportunities.

Cons

The waves of 2023 layoffs was not well thought out and many folks that were terminated were your top performers. The HIS division is poorly led with no growth potential.

3M Response

Hello, Thank you for your review. We appreciate your feedback as a former employee and see your concerns regarding the layoffs. We want you to know that we look to our current and former employees to help us shape the future of 3M, and we are grateful you decided to share your experience with us. Have a nice day!

Viewing 19 - 21 of 84 Reviews

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3M Customer Service (CSR) reviews

Ratings by category

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Pretty good

Corporate

Not what it use to be

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