Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 623 reviews)); "The people are great and supportive" ((in 435 reviews)); "The pay is good and the work great." ((in 428 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 298 reviews)); "Good work life balance.Reputed brand and respected company" ((in 241 reviews))

What are the cons of working at 3M according to real employee reviews?

"Poor management waiting for redundancies" ((in 255 reviews)); "There are frequent layoffs and all employees live in fear of the next round." ((in 102 reviews)); "So i paid for that when we had the bad managers." ((in 79 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 76 reviews)); "No work life balance and poor upper management" ((in 62 reviews))

Skip to content Skip to footer

Notifications

3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

4.0

Jan 26, 2024

negative working environment

Account manager

Recommend

CEO approval

Business Outlook

Pros

-Good benefit. -Flexibility to work.

Cons

-Poor leadership -Lack of communication -Lack of recognition -Unrealistic Expectations

5.0

Dec 13, 2023

Good company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good company and nice atmosphere

Cons

They are cutting staff on a global scale

3M Response

Hello, Thank you for your review. We appreciate your feedback as a former employee and see your concerns regarding global lay-offs. We want you to know that we look to our current and former employees to help us shape the future of 3M, and we are grateful you decided to share your experience with us. Have a nice day!

3.0

Nov 18, 2023

Ok for a moderate amount of time

Account manager

Recommend

CEO approval

Business Outlook

Pros

Relaxed break room environment and free lunches

Cons

Not too much room for growth, processes are outdated

3M Response

Hello, Thank you for your review. We appreciate your feedback as a former employee and see your concerns regarding opportunities to grow your career and outdated processes. We want you to know that we look to our current and former employees to help us shape the future of 3M, and we are grateful you decided to share your experience with us. Have a nice day!

Viewing 16 - 18 of 84 Reviews

Top companies for "Compensation and Benefits" near you

NIKE

3.9★Compensation & Benefits

Procter & Gamble

4.1★Compensation & Benefits

Sherwin-Williams

3.6★Compensation & Benefits

L'Oréal

4.0★Compensation & Benefits

Jobs at 3M

Material Planner Analyst

Materials and Production Planner

3M reviews FAQs

3M reviews 3M Customer Service (CSR) reviews

3M

3M Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

negative working environment

Good company

Ok for a moderate amount of time

Top companies for "Compensation and Benefits" near you

Jobs at 3M

3M reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

3M reviews FAQs

Jobs at 3M