The business model of a place for mom is questionable at best. Walk into the office and the first thing you'll see are positive reviews of the company projected onto the walls. I was warmly welcomed on my first day with cookies and coffee mugs, but the warmth quickly faded. If you work at their corporate office, you may not understand what service APFM actually provides for their customers. All you see is positivity all over the walls and a company culture that continuously tells you how compassionate it is. It's a facade. APFM owns tons of domains that are top search engine results in searches pertaining to senior living or care. Each site prompts the user for their name, phone number and email address. Once the user inputs that, they are called up to 15 times until they threaten legal action, chew out a call center worker, or get connected with a senior living advisor. And what does that senior living advisor do for the customer? Schedule tours. That's it. APFM's service is easily beat by picking up your phone and saying "OK Google, show me senior living options in Seattle Washington" but APFM is betting that your mom doesn't know how to do that, and that's how they pay for their ritzy Columbia Center Office.
It's also a pretty crappy place to work, with poor management and very low overall morale. I don't know who is writing the positive reviews, but according to another review on here, employees are incentivized with gift cards to leave a positive review, and I believe it. I've encountered many people here who have been here for years and years but are still very low in the company. I wish you the best and I hope you move on, because you have no future here. If you get a job offer here, take it only if you need experience, because you have no future here either.