A Place for Mom reviews

4.0

76% would recommend to a friend

(1,428 total reviews)
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Tatyana Zlotsky

80% approve of CEO

77% positive business outlook

A Place for Mom has an employee rating of 4.0 out of 5 stars, based on 1,428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The A Place for Mom employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
1.0
Jun 11, 2018

Facade of compassion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice office, decent benefits, work from home (although that's not for everyone)

Cons

The business model of a place for mom is questionable at best. Walk into the office and the first thing you'll see are positive reviews of the company projected onto the walls. I was warmly welcomed on my first day with cookies and coffee mugs, but the warmth quickly faded. If you work at their corporate office, you may not understand what service APFM actually provides for their customers. All you see is positivity all over the walls and a company culture that continuously tells you how compassionate it is. It's a facade. APFM owns tons of domains that are top search engine results in searches pertaining to senior living or care. Each site prompts the user for their name, phone number and email address. Once the user inputs that, they are called up to 15 times until they threaten legal action, chew out a call center worker, or get connected with a senior living advisor. And what does that senior living advisor do for the customer? Schedule tours. That's it. APFM's service is easily beat by picking up your phone and saying "OK Google, show me senior living options in Seattle Washington" but APFM is betting that your mom doesn't know how to do that, and that's how they pay for their ritzy Columbia Center Office. It's also a pretty crappy place to work, with poor management and very low overall morale. I don't know who is writing the positive reviews, but according to another review on here, employees are incentivized with gift cards to leave a positive review, and I believe it. I've encountered many people here who have been here for years and years but are still very low in the company. I wish you the best and I hope you move on, because you have no future here. If you get a job offer here, take it only if you need experience, because you have no future here either.

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A Place for Mom Response
8y
Thank you for your comments. At A Place for Mom, we are guided by a desire to serve the families who need our assistance; that is our first priority. Our support involves connecting families to local Advisors who listen, guide and help families understand their senior living options around care, cost and lifestyle for a parent or loved one. Many of these families share their stories and their gratitude with us, for which we are deeply appreciative. Many more, overwhelmed by their own responsibilities and caregiving needs for their loved one, welcome the personal advice and consultation that only a person with expertise in senior living can offer them. We are honored to be that lifeline and to share success stories. Last year we helped over 350,000 families in transition and the vast majority of families are satisfied with our service. We always encourage our employees to discuss them with their manager or with the Human Resources department, and to express their ideas for how to better serve seniors, their families, and our employees. We are sorry you did not avail yourself of this opportunity. Finally, we give Amazon gift cards to each of our nearly 1,000 employees on their anniversary date. This monetary gift is not tied to any obligation, but is simply a thank you to our employees for another yeare of service. We will continue this practice. We wish you the best in your next endeavor. We work hard to make APFM one of the best work places in the industry. With nearly 1,000 employees across the nation, we often receive positive feedback about working at A Place for Mom, especially around our work-from-home, flexible scheduling, and competitive pay opportunities. In the corporate office we employ over 200 individuals and are proud to say 11% were promoted to a new position in the last year.
1.0
Apr 12, 2018

Fake News!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

working from home, Supplemental gift card income

Cons

Getting paid to write positive reviews is unethical. I refuse to sell my ethics so that the company can trick job seekers about the nature of working here.

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A Place for Mom Response
8y
Thank you for your comments. We want to be very clear that A Place for Mom does not offer any kind of employee rewards or incentives for leaving reviews on Glassdoor or any other rating and review sites. If you have a different experience, we need to understand it. Please email HR@aplaceformom.com so we can address directly. Gathering honest employee feedback is important to our culture.
1.0
May 15, 2016
Recommend
CEO approval
Business Outlook

Pros

None. There was a niche in the market you filled and filled it first but your competitors are going to eventually out you out of business because you prey on the family members of the elderly because of commission (And do no follow through). And your contracts and fees to group homes and assisted living for referrals are disgusting. It should be illegal. Shame on you.

Cons

Overall the review score on glassdoor is 3.3. Not great, not horrible. Remove all the salespeople that get incentives to leave 5 star reviews off and the curve scews significantly right. Probably close to a 2. Which is one of the lowest reviews I've ever seen. Consider that when applying.

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A Place for Mom Response
10y
We have reviewed your feedback and take your allegation seriously. As a matter of Company policy, we would conduct an investigation should an allegation such as yours be brought to our attention. If you have specific information about your claims, please reach out to hr@aplaceformom.com to discuss. We are extremely proud of the culture of our Company and encourage anyone reading to explore the rest of our employee feedback.
Viewing 22 - 24 of 1,428 Reviews

Glassdoor has 1,474 A Place for Mom reviews submitted anonymously by A Place for Mom employees. Read employee reviews and ratings on Glassdoor to decide if A Place for Mom is right for you.