AAA Missouri reviews

Remember if it sounds to good to be true it usually is! Eye opener for sure but it's a learned experience if nothing else. Once training on-line is over. You get absolutely no support or necessary training needed to succeed. I was completely abandoned, then fired for not having a good enough grasp on their complicated system. Mind you, I am competent with Salesforce and, with the necessary training and support on the AAA system, I would have been able to navigate it also. I had no one at the branch I was placed to help me because the other agents were honestly too busy. The Manager completely abandoned me from day one. I saw him only three times in my branch out of training and he spent less than 15 minutes with me on those three occasions. AAA would do well to train all agents out of the headquarters until they are up and has a good grasp on everything before sending them to a branch office because agents do not get the support that they need out of training. Don’t expect any training after on-line training except for one of the trainees come in a couple days later to send a half day with you, then that was it for my training. Training consist of the jamming of an extreme amount of materials in a very short 2 week training. Everything is covered from the history of AAA to all their insurance products to all their membership products all on the computers. The worst part is that AAA do not allow you to be able and home and review and study what you learned each day in training. The computer system and the software programs that you must learn are many and is covered very, very quickly over a 3 day period which my manager told me that no one is able to do what was covered out of training and that i would receive lots of help to learn it all, which I did not receive. My systems were not set up correctly and it was used against me as being not up to speed. I passed my insurance exams my first try. But, no one tell you during the interview or after hire that you only have 2 times to take the test and if you don’t pass after 2 tries that you are fired. I was told only after being there 2 days. I was shocked. This was not always the case and had been recently implemented. years with AAA took the test 3 and 4 times before they passed. One man who started a week earlier than me did not pass after taking the test 2 times and was fired! Not even a 3 strikes you out. But, what is awful is like myself, he was never ever told such would happen. He quit his job to take this one with AAA. It Is all on-line live, real time going ver everything from many history, memberships and benefits of each type membership along with all the other services offered, you learn all the AAA insurance products offered, then the training on dummy systems mimicking the actual system is only 3 days long covering an extremely complicated system that all policies must be quoted through and policies written through. Reports for underwriting are pulled through the system and ordered, membership quotes and sales and all sorts of other functions to provide customer service to current members. By the way regarding customer servicing of current members, as a straight commissioned sales agent you are responsible for the customer service work at the branch you are assigned but are also must responsible for meeting your sales numbers and telephone calls. It is all about new sales which is okay if pay and duties were set up as such. You don’t receive any renewal income and you are responsible for a great deal of customer service work receiving no benefit from it. First 3 months is $4000.00 per mo. You are straight commission after 3 months then thereafter a forgivable $2000.00 per month draw against commissions but, the shady part is, you are required to be there from 9am - 5:30pm including some Saturdays. Agents are getting taken advantage of because even at a measly $15.00 hr that would be $2378.00 per month. Robbery! And, what company hiring professionals are paying them less than $20.00 per hour? Crazy! They sale you on this obtainable $100K income. Please don’t buy into that LIE because it is easy to, you just would not believe a company with such longevity could be so shady. Not sure about other new agent experiences with other managers but, I do know the particular branch I was located had an extremely poor track record under the manager who truly operate’s under deception, that Ballwin location has a revolving door for sales agents. I would think hard and long before taking a job with AAA as a sales agent. AAA definitely place too much power and too little oversight over their managers or at least this particular manager. Lo