You Will Be a Temp. Permanently if you Work Roadside Assistance
Pros
If you need something temporary, this wasn't terrible for a call center position. Pay is good for a call center. Training was very well done. I got Mike as a trainer. He was fantastic and he was very helpful and upfront with what to expect on the floor. I'm still friends with a lot of the people from my class. 99% of the Roadside Call Center team were amazing to work with. The building and cafeteria are quite nice. There is always overtime available... because they're short-staffed always.
Cons
So many managers who have no power to do anything. The call center is chaotic; reminds me of a high school cafeteria including the drama. If you work on the roadside assistance team you are most likely a temp and you will be a temp forever. There were people working as temps there for 10+ years making the same pay all that time. People employed directly by AAA are very clique-ish. 30 minute lunches and you MAY have time to either go to the bathroom or go get lunch. Everything is so far spread out and the bathroom cleaning schedules change often! Good luck with the input/output situation! On the weekends and at night, the cafeteria is closed and there is no good place to store food for your lunch break. Oh, and no sitting on the furniture in the lobby, because you're a temp therefore you're not worthy apparently. Parking is horrible unless you have a really late shift or a really early shift. Call Center people are not allowed to park in the parking garage because again, not worthy, also there's apparently limited space down there. Customers are generally either in a panic or are very rude. Good luck trying to send a tow-truck to someone who doesn't know where they are. It's fun using Google Maps while trying to get the caller, who is super upset, to tell you what they see around them. Try guessing how far into the forest a person is in BC, Canada (when you're in Florida) is so you can decide which tow-truck company to call! Then your next call, try telling a sweet, little old lady with a flat tire that we can't send anyone out because the AAA card she got in the mail isn't an actual card, it's just part of an advertisement and she's going to have to pay a lot of money for me to send someone out right now. If you get a AAA battery warranty call, you are in for a real treat! The batteries are garbage and the poor sucker who bought it is now pissed off 6 days later, didn't keep the receipt for an overpriced piece of junk, and you get to take all of that heat!