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      AAA National

      Engaged Employer

      AAA National reviews

      3.7

      61% would recommend to a friend

      (85 total reviews)
      avatar

      Gene Boehm

      69% approve of CEO

      69% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.6

      Diversity & inclusion

      3.6

      Career opportunities

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Senior management

      AAA National has an employee rating of 3.7 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA National employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      85 reviews
      2.0
      Aug 12, 2017

      You Will Be a Temp. Permanently if you Work Roadside Assistance

      Customer
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you need something temporary, this wasn't terrible for a call center position. Pay is good for a call center. Training was very well done. I got Mike as a trainer. He was fantastic and he was very helpful and upfront with what to expect on the floor. I'm still friends with a lot of the people from my class. 99% of the Roadside Call Center team were amazing to work with. The building and cafeteria are quite nice. There is always overtime available... because they're short-staffed always.

      Cons

      So many managers who have no power to do anything. The call center is chaotic; reminds me of a high school cafeteria including the drama. If you work on the roadside assistance team you are most likely a temp and you will be a temp forever. There were people working as temps there for 10+ years making the same pay all that time. People employed directly by AAA are very clique-ish. 30 minute lunches and you MAY have time to either go to the bathroom or go get lunch. Everything is so far spread out and the bathroom cleaning schedules change often! Good luck with the input/output situation! On the weekends and at night, the cafeteria is closed and there is no good place to store food for your lunch break. Oh, and no sitting on the furniture in the lobby, because you're a temp therefore you're not worthy apparently. Parking is horrible unless you have a really late shift or a really early shift. Call Center people are not allowed to park in the parking garage because again, not worthy, also there's apparently limited space down there. Customers are generally either in a panic or are very rude. Good luck trying to send a tow-truck to someone who doesn't know where they are. It's fun using Google Maps while trying to get the caller, who is super upset, to tell you what they see around them. Try guessing how far into the forest a person is in BC, Canada (when you're in Florida) is so you can decide which tow-truck company to call! Then your next call, try telling a sweet, little old lady with a flat tire that we can't send anyone out because the AAA card she got in the mail isn't an actual card, it's just part of an advertisement and she's going to have to pay a lot of money for me to send someone out right now. If you get a AAA battery warranty call, you are in for a real treat! The batteries are garbage and the poor sucker who bought it is now pissed off 6 days later, didn't keep the receipt for an overpriced piece of junk, and you get to take all of that heat!

      4.0
      Jul 11, 2011

      Great company to work for

      Applications development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits package and every employee has an opinion that is valued. The business is helping other people out of a jam - road service. It's very rewarding to know that you are a part of a company that exists to help out others.

      Cons

      Tenure of employees averages over 10 years. This means that people stay with the company because the company is a great place to work for, however, this also means there are few opportunities for advancing your career.

      3.0
      May 11, 2011

      Great Benefits, but tendency to stick with the norm even if the norm is from 1995

      Applications developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great Benefits package that gets greater the longer you are there (first 5 years you get 6.5 hours off every 2 weeks, but after 30+ years you get 12 hours off every two weeks). It steps up every 5 years. - Great work-life balance. If you need time off, you will get it. If you need to go to the doctor you will be allowed to go. If you get there before 9am, you will be only one there. If you stay after 5pm, you will be the only one there. - Yearly bonus package up to 4 weeks of salary. It will never be a full 4 weeks as it is based on company financials and your performance. Your performance is purely subjective and everyone will come out and say that upper management does not like to see anyone getting the full amount. So even though you can get 4 weeks technically, do not hold your breath. - The Lake Mary/Heathrow area is awesome. - Most of the coworkers are very fun. And some of the smartest people around.

      Cons

      - There is a habit of sticking with the norm, and the norm is 10-15 years outdated. This means you will write code in Visual Studio from 1998 and be occasionally asked to write Java 1.1 code because they cannot update to a newer flavor due to being shackled to hardware vendors. - Your immediate manager will more than likely be incompetent and lack necessary soft skills. Sure, he would have been a good programmer, but will be a very ineffective manager. - Your manager will not be open to new suggestions to change things, even if it is just to make a prototype. If you want something developed for the better good of the company, you have to do it in your spare time. And even after you do it in your spare time, you better take it to your manager's boss instead of just your manager. - You will be constantly doing the job of Club Support, so I hope you like support work. - It will take weeks if not months to get anything done, even if management has approved. The sea of red tape is overly much. Talk of changing any of these policies so signatures are done online instead of slow inter-office mail will fall on deaf ears. After all, this was the norm 15 years ago. - The equipment is horrible. Your computer will be 6 years old and have a 40GB hard drive. It will take it 30 minutes to start up, but you will be required to shut down every night and start every morning to save power. Be prepared to spend 30 minutes every morning staring at the computer screen waiting for it to boot. The chairs also do not have backs and are 10 years old. There was a chair-sale 5 years ago and the ones people didn't buy due to them being in such bad shape are now the ones you will be required to sit in for meetings and while at your cube. So many people complain of back pains they just bring their own chairs in and chain them down so they cant be stolen. - The pay is a lot lower than jobs you would find elsewhere. - The turnover is very high. If you stay 4 years you are an old timer. - You will be asked to do something, and then when you get halfway into it the requirements are changed. And I don't mean tweaked, I mean completely changed. And thats if the project is not scrapped completely. A big joke is that we move 90mph, but most of that time is spent going sideways instead of forward to real progress.

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      Glassdoor has 92 AAA National reviews submitted anonymously by AAA National employees. Read employee reviews and ratings on Glassdoor to decide if AAA National is right for you.