AAA National reviews

3.7

61% would recommend to a friend

(85 total reviews)
avatar

Gene Boehm

69% approve of CEO

69% positive business outlook

AAA National has an employee rating of 3.7 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA National employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

85 reviews
3.0
May 8, 2011
Recommend
CEO approval
Business Outlook

Pros

They give you time off whenever you ask They monitor when you come and go The pay rate is very good You get a lot of free stuff (promotional items)

Cons

My manager wrote me up based on hearsay. Only time I was written up at work in 15 years. They expect people who work in tech support to put in overtime without pay and lots of it. They really have no idea how to run a tech support department. I know because I had previously worked in one of the best tech support organizations in the country. AAA didn't want me to share any of my knowledge about that though. It is their way or the highway. They are like a big monopoly so they don't really care about good customer service on the tech side. They constantly brag in meetings about how only the Catholic Church has more members. They basically feel like their customers will take whatever they give because they have no alternative (which is wrong but I guess their customer base has never heard of travelocity or google maps or can't figure out how to use those things)

1.0
Nov 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Very much a 9 to 5 type job. Nice onsite cafeteria, however prices doubled when the renovations were completed. Decent time off. Depending on manager, can come and go as needed.

Cons

Where to start? Offered over 200 people early retirement packages because they need the money to pay for a pet project. Now they are scrambling because over 70% of the people took the offer. They were only anticipating 35 to 40% to take it. Tells you how unhappy a lot of people are. Roles being vacated are not be backfilled. Workload being spread across who is left. Management thinks people will be okay with this for the next 6 months while they figure out what to do next. National Office is run very poorly and senior management is very disengaged. Building maintenance has been put off in order to pay for other things. Think long and hard before applying for a position here. Large clubs control everything. National office will not be around in the next 5 years if this one pet project is not successful. Yes ALL AAA eggs are in one basket.

2.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Most of the people you'll get to work with (outside of upper management) are wonderful people. Almost like a second family. Benefits package is very good. Lots of people like the cafeteria (I don't, but to each their own). If you're an employee, you get a free AAA Membership (yay?). Honestly, can't think of much else...

Cons

Politics rule. The mission is rarely about putting out the best quality product possible. Instead it is about pushing out broken products to meet a deadline and then pointing the finger of blame at another department when things go wrong. Management only seems interested in moving up the next rung of the hierarchical ladder. Brown-nosing, kiss-a*****, and glossing over major problems and weaknesses is common. Outsourcing as much of IT and Development as possible is now the name of the game with the current CIO. If you like training your Indian replacement, this is the job for you. The almighty checkbook rules all. The bean counters in Accounting make all the decisions. As a result, everywhere you look, the company is squeezing 4 to 5 resources out of 1. Every department on the IT side is understaffed and overworked. There are never enough resources to do the things that need done, even though middle management continues to request them. Upper Management does not communicate their ideas, plans, and strategies (if they have any) to middle management, and then on to the workers. With major internal "restructuring" going on, the workers are often left in the dark wondering if they'll still have a job next week. Because everyone is so overworked and understaffed, inter departmental bickering happens frequently about who is going to do what. "I don't have the resources for that" is on loop 24/7. If your department is on the bottom of the departmental hierarchy, it will be constantly blamed for the faults of the departments above it. Blame rolls down hill, and upper management believes it all. The equipment you'll be asked to use is usually about 20 years old, and the cubicles are not cleaned by the cleaning staff (not paid for by the bean counters). Bring your own duster and cleaning supplies.

Viewing 4 - 6 of 85 Reviews

Glassdoor has 92 AAA National reviews submitted anonymously by AAA National employees. Read employee reviews and ratings on Glassdoor to decide if AAA National is right for you.