Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Customer Service Representative (4) , Human Resources (4) , Life Insurance Agent (4) , Project Manager (4) , Supervisor (4) , Travel Consultant (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 42 reviews)); "AAA members are great people to help and provide services." ((in 11 reviews)); "The onboarding process and training is amazing" ((in 10 reviews)); "Benefits package is good, coworkers are great" ((in 4 reviews)); "Great benefits, Good equipment, Great ppl to work with." ((in 4 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "The opportunity are almost endless." ((in 3 reviews))

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AAA Northeast

AAA Northeast reviews

3.7

67% would recommend to a friend

(246 total reviews)

John Galvin

77% approve of CEO

70% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

3.5

Career opportunities

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

246 reviews

4.0

Jan 5, 2026

Great Company

Retention agent

Recommend

CEO approval

Business Outlook

Pros

you are treated as a person not just your output

Cons

Training and Project rollouts can be slow but that is because they are making sure everyone is up to speed

AAA Northeast Response

5mo

Thank you for sharing your feedback! We're thrilled to hear you feel valued as an individual. Your insights help us continue improving and creating a positive experience for all team members.

2.0

Jan 2, 2026

AAA

Roadside technician

Recommend

CEO approval

Business Outlook

Pros

40hrs per week. constant work

Cons

when something goes wrong they blame the driver first

AAA Northeast Response

5mo

Thank you for sharing your thoughts. We're glad to hear you appreciate the steady hours and consistent work. Your feedback is important. We strive to ensure fair and supportive practices for all team members. If you have additional feedback, please reach out to humanresources@aaanortheast.com.

1.0

Dec 29, 2025

Difficult experience

Aaa ers dispatcher

Recommend

CEO approval

Business Outlook

Pros

Co workers were generally fun to work with

Cons

Expected to work around the clock in storm situations. Poor management team. Unfair employee practices

AAA Northeast Response

5mo

Thank you for sharing your experience. We wanted to clarify that this review appears to reference AAA Auto Club Enterprises in Maine, which is a separate club from AAA Northeast. We encourage you to direct feedback to the appropriate club so it can be addressed effectively.

Viewing 13 - 15 of 246 Reviews

Jobs at AAA Northeast

Dispatcher (3rd shift)

Roadside Assistance Driver

Dispatcher - Providence RI (2nd shift)

Roadside Assistance Driver

Driver Improvement Trainer