Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Customer Service Representative (4) , Human Resources (4) , Life Insurance Agent (4) , Project Manager (4) , Supervisor (4) , Travel Consultant (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 42 reviews)); "AAA members are great people to help and provide services." ((in 11 reviews)); "The onboarding process and training is amazing" ((in 10 reviews)); "Benefits package is good, coworkers are great" ((in 4 reviews)); "Great benefits, Good equipment, Great ppl to work with." ((in 4 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "The opportunity are almost endless." ((in 3 reviews))

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AAA Northeast

AAA Northeast reviews

3.7

67% would recommend to a friend

(246 total reviews)

John Galvin

77% approve of CEO

70% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

3.5

Career opportunities

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

246 reviews

5.0

Dec 17, 2025

Amazing position

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Decent pay, good people, good management

Cons

The department, team managers, continuous calls

AAA Northeast Response

5mo

Thank you for sharing your experience. We wanted to clarify that this review appears to reference AAA Auto Club of S. California which is a separate organization from AAA Northeast. We encourage you to direct feedback to the appropriate club so it can be addressed effectively.

2.0

Dec 17, 2025

Bad management

Travel agent

Recommend

CEO approval

Business Outlook

Pros

free AAA card for you

Cons

everything else is really bad

AAA Northeast Response

5mo

Thank you for sharing your experience. We wanted to clarify that this review appears to reference AAA Club Enterprises in Virginia which is a separate organization from AAA Northeast. We encourage you to direct feedback to the appropriate club so it can be addressed effectively.

4.0

Dec 16, 2025

Great work/life balance

Quality analysis

Recommend

CEO approval

Business Outlook

Pros

Health and wellness is priority DEI values Work load is fair and opportunity is available volunteer work/opportunities are available

Cons

pay could be higher more cross training better employee discounts

AAA Northeast Response

5mo

Thank you for sharing your feedback! We're glad to hear you value our focus on health, wellness, and DEI, as well as the opportunities for growth and volunteering. We appreciate your suggestions as we continue to enhance our employee experience.

Viewing 16 - 18 of 246 Reviews

Jobs at AAA Northeast

Dispatcher (3rd shift)

Roadside Assistance Driver

Dispatcher - Providence RI (2nd shift)

Driver Improvement Trainer

Roadside Assistance Driver