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      AAA The Auto Club Group

      Engaged Employer

      AAA The Auto Club Group reviews

      3.1

      43% would recommend to a friend

      (1,126 total reviews)
      avatar

      Joe Richardson

      61% approve of CEO

      51% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.2

      Work/Life balance

      3.1

      Culture & values

      2.9

      Career opportunities

      2.7

      Senior management

      AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Oct 21, 2013

      Sales

      Sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire great people and you get a paycheck.

      Cons

      They tend to skew the truth about the pay plans. They require more and more and give less and less.

      3.0
      Sep 16, 2013

      Decent job to pay the bills-call center

      Policy management specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - good pay, i started of as a call center agent with at least $13/hr - solid company. i doubt there is going to be any mass layoff any time soon. the company is always expanding nationally -great co-workers. the people i work with are very nice and always eager to help -great benefits- after 90 days you get the options of medical, vision, dental, & life -learn a lot about California insurance and the industry itself-now i know how to ready my car insurance! -opportunities to move up & beyond to other departments. but with such a huge scale organization it gets very competitive even within the company itself!

      Cons

      -you'll have to work every third saturday (but you'll still get one day off from the week), this isn't so bad if you don't mind this schedule -new comers start 12pm to 9pm shifts until you have really good stats to request earlier shifts (even then it's not even guaranteed) -very repetitive -difficult customers. luckily the good one outweights the bad ones but when the angry ones do call, they're usually pretty complicated- you'll learn to resolve with time -technolgically lagging. they're getting there, but i feel the company has a lot to catch up with a lot things. this isnt Geico or Progressive, so they're a couple of years behind on certain of the equipment and processing. it sometimes hinders the customer's requests so it may put you in a slightly bad spot

      3.0
      Sep 8, 2013

      Manager

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      reputable company with admin office in Tampa.

      Cons

      Lack of promotion opportunities and career growth.

      Viewing 1096 - 1098 of 1,126 Reviews
      Related searches: AAA The Auto Club Group jobs | AAA The Auto Club Group salaries | AAA The Auto Club Group benefits | AAA The Auto Club Group interviews
      ReviewsAAA The Auto Club Group reviews

      Glassdoor has 1,193 AAA The Auto Club Group reviews submitted anonymously by AAA The Auto Club Group employees. Read employee reviews and ratings on Glassdoor to decide if AAA The Auto Club Group is right for you.