Is ACE Cash Express a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ACE Cash Express have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ACE Cash Express with 2.9 out of 5 stars based on 51 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ACE Cash Express.

How happy are Customer Service (CSR) professionals working at ACE Cash Express?

64% of Customer Service (CSR) employees at ACE Cash Express would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated ACE Cash Express with a 2.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Ace has really good benefits" ((in 43 reviews)); "The pay is decent and fair" ((in 38 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "I had a good manager and mentor." ((in 11 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 34 reviews)); "Can easily turn bad with bad management" ((in 30 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 15 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

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ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

3.4

64% would recommend to a friend

(51 total reviews)

Jay B. Shipowitz

64% approve of CEO

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.1

Culture & values

2.9

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Customer Service (CSR) employees have rated ACE Cash Express with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

2.0

May 15, 2018

Not an Employee Focused Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It can be slow at times.

Cons

Benefits not so good. Overworked in the stores & when you call support they are not very helpful. Can be a hassle working alone in a store when it gets busy. No set lunch or breaks. Once during a snow storm the city was basically shut down but they emailed to let us know to leave home early and come to work, power didnt even work at the store!! They put way to much pressure on the employee when its being shopped.

2.0

Oct 2, 2017

It was a hard job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Love being able to work alone at times, being able to help the customers

Cons

Didn't like the incentives plan for debit cards. And scary being behind the enclosed booth alone for long periods of times.

4.0

Sep 26, 2017

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of downtime, good pay with no schooling, the coworkers, fast accumulation of vacation time.

Cons

Have to sell company cards

Viewing 34 - 36 of 51 Reviews

Jobs at ACE Cash Express

Part Time Sales Associate

Memphis, TN

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Monroe, LA

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Part Time Sales Associate

Memphis, TN

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ACE Cash Express reviews FAQs

ACE Cash Express reviews ACE Cash Express Customer Service (CSR) reviews

ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not an Employee Focused Job

It was a hard job.

Customer Service Representative

Jobs at ACE Cash Express

ACE Cash Express reviews FAQs

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