Is ACE Cash Express a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ACE Cash Express have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ACE Cash Express with 2.9 out of 5 stars based on 51 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ACE Cash Express.

How happy are Customer Service (CSR) professionals working at ACE Cash Express?

64% of Customer Service (CSR) employees at ACE Cash Express would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated ACE Cash Express with a 2.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Ace has really good benefits" ((in 43 reviews)); "The pay is decent and fair" ((in 38 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "I had a good manager and mentor." ((in 11 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 34 reviews)); "Can easily turn bad with bad management" ((in 30 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 15 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

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ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

3.4

64% would recommend to a friend

(51 total reviews)

Jay B. Shipowitz

64% approve of CEO

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.1

Culture & values

2.9

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Customer Service (CSR) employees have rated ACE Cash Express with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

2.0

Mar 14, 2015

The Inner Circle

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

11 hour shifts go super fast! Great hours Great nice customers! Busy work

Cons

The Inner Circle- if you're not friends with the workers, working there is miserable. They will talk about you and gossip, and there is so much unnecessary drama. There is no sense of professionalism with the employees- especially in certain store locations. Mystery Shoppers- people even in training are subject to mystery customers whom rate their performance which if your score is not at a certain level, you could get fired or all of your monthly incentives(commission) taken away like that. It's SOOO sad to see how many people come in for back to back loans taken out just wasting their money. Sure it's business... But I hate to see it.

1.0

Feb 23, 2015

Didn't like !

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Office Type Setting , Business casual

Cons

Need more than one person opening an closing , invest in surveillance

3.0

Feb 23, 2015

Be ready to take the heat

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pays a little over minimum wage, with less responsibility, overtime is not feared.

Cons

Management doesn't like lifting a finger, but wants to make you work Saturdays and Sundays every week so they could have off, store closes at 8 (even though it is SO slow between 6-8)

Viewing 49 - 51 of 51 Reviews

Jobs at ACE Cash Express

Part Time Sales Associate

Part Time Sales Associate

Part Time Sales Associate

Part Time Sales Associate

Part Time Sales Associate

Chalmette, LA

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ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The Inner Circle

Didn't like !

Be ready to take the heat

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