ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)
avatar

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

570 reviews
1.0
Jul 17, 2017

Steer clear

Recommend
CEO approval
Business Outlook

Pros

No manager over your shoulder, can be on your phone, I even bring my laptop to work but I had a slow store. Benefits are okay.

Cons

Working alone sometimes open to close. Mystery shops that if you fail under 90% you can lose your job. There's no security in this job at all, you can lose it at any moment because of 1 mistake. Your job is always threatened if you don't sell enough/any cards, or get customers to sign up for direct deposit. You're literally treated like a child. The ACE Elite card is a scam by the way!! Management looks at you as just a number. Management can barely do their job but always expect so much out of you for little pay. Hard to get time off. If you need to call off, YOU have to find someone to cover your shift. Not management. There was a store that got robbed and my DM called and asked if I could work that store the next day open to close because she couldn't find anyone to cover the shift. Are you kidding me? You never feel safe. The turn over rate is ridiculous. Hard to move up, I know people who've been working here for 10+ years just to move up as a center manager. Nothing more. The raises are ridiculous. I got a 10 cent raise. The pay sucks!!!!!! Just steer clear of this company. May look nice on the outside looking in but trust my word. Run!!!

3.0
Jul 15, 2017

Sucks

Recommend
CEO approval
Business Outlook

Pros

You don't have a manager or supervisor constantly over your shoulder.

Cons

You don't get any breaks, and the hours are long.

2.0
Jun 8, 2017

District Manager

Recommend
CEO approval
Business Outlook

Pros

You can count on support from your peers around the country. Good support from corporate employees. Good benefits. More autonomy if you have proven that you can get the job done.

Cons

Take advantage of loan customers. Many keep the same loan out for a year or more by just paying the interest every 2 weeks and it is made to look like they took out a new loan. Employee discipline is inconsistent which causes low morale.

Viewing 406 - 408 of 570 Reviews

Glassdoor has 584 ACE Cash Express reviews submitted anonymously by ACE Cash Express employees. Read employee reviews and ratings on Glassdoor to decide if ACE Cash Express is right for you.