Is ACE Cash Express a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ACE Cash Express have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ACE Cash Express with 2.9 out of 5 stars based on 51 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ACE Cash Express.

How happy are Customer Service (CSR) professionals working at ACE Cash Express?

64% of Customer Service (CSR) employees at ACE Cash Express would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated ACE Cash Express with a 2.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Pay was good and if you like to work alone" ((in 43 reviews)); "Ace has really good benefits" ((in 38 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "I had a good manager and mentor." ((in 9 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 36 reviews)); "Can easily turn bad with bad management" ((in 29 reviews)); "No work life balance was there" ((in 14 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 14 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 13 reviews))

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ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

3.4

64% would recommend to a friend

(51 total reviews)

Jay B. Shipowitz

64% approve of CEO

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.1

Culture & values

2.9

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Customer Service (CSR) employees have rated ACE Cash Express with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

3.0

Mar 16, 2016

Not a Horrible Company, But Could Be Excellent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonuses for card sales and loan origination, vacation, sick, and personal time, 401k, tuition reimbursement, and insurance

Cons

Crazy customers, long hours, and low raises (if at all).

5.0

Jan 23, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I enjoy helping out customers

Cons

That I'm not full time

2.0

Sep 3, 2015

Employees don't matter

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Well rounded job, multiple services, incentives for sales, one week paid vacation every 6 months

Cons

Not enough pay for the risk, company is not employee oriented, no real opportunity for growth, 0.13 raises once a year, fluctuating schedule, overall unstable job, travel required often to stores that can be up to an hour away, no compensation for travel

Viewing 43 - 45 of 51 Reviews

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ACE Cash Express reviews ACE Cash Express Customer Service (CSR) reviews

ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a Horrible Company, But Could Be Excellent

CSR

Employees don't matter

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