Is ACE Cash Express a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ACE Cash Express have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ACE Cash Express with 2.9 out of 5 stars based on 51 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ACE Cash Express.

How happy are Customer Service (CSR) professionals working at ACE Cash Express?

64% of Customer Service (CSR) employees at ACE Cash Express would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated ACE Cash Express with a 2.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Ace has really good benefits" ((in 43 reviews)); "The pay is decent and fair" ((in 38 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "I had a good manager and mentor." ((in 11 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 34 reviews)); "Can easily turn bad with bad management" ((in 30 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 15 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

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ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

3.4

64% would recommend to a friend

(51 total reviews)

Jay B. Shipowitz

64% approve of CEO

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.1

Culture & values

2.9

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Customer Service (CSR) employees have rated ACE Cash Express with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

51 reviews

2.0

Sep 13, 2016

BItter OLd Messy women

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

meeh none only for the bitter

Cons

If you dont like to gossip and your not messy this job is not for you

5.0

May 13, 2016

Customer Service Associate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I have experience on inbound outbound calls reminders of payments due and collections. Have Windows 10, Financial software System is what is used at Loan Company I work for.

Cons

How some pass due customers react when collecting but I empathize with customer and resolve problem if any.

3.0

Apr 5, 2016

It's okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good money and good hours and you have the chance for extra money.

Cons

A lot of bull crap to deal with and if you don't like sales don't do it.

Viewing 40 - 42 of 51 Reviews

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ACE Cash Express reviews FAQs

ACE Cash Express reviews ACE Cash Express Customer Service (CSR) reviews

ACE Cash Express

ACE Cash Express Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

BItter OLd Messy women

Customer Service Associate

It's okay

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