ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)
avatar

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

570 reviews
4.0
Mar 27, 2016

Stores are a hit or miss

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You typically get to work alone, unless changing shifts or second/third is required. Various incentive payouts based on loan origination/buy backs and debit card sales.

Cons

Corporate will be controlling everything; even if your district manager will vouch for you on (for example) a cash shortage- you may still be "suspended" AKA left without work and no return date.

1.0
Jan 29, 2016
Recommend
CEO approval
Business Outlook

Pros

You get paid mileage for driving.

Cons

Business model forces 1 employee to work 11 hour days. The employees do hundreds of transactions a day on archaic equipment. The POS system is like DOS from 40 years ago. The facilities are run down, employees are tired from the long days...Attrition is very high. When an employee calls in sick the DM has to work the center if no coverage can be found. DM works 7 days a week, roughly 70-80hrs a week if lucky. Pay is horrible and senior management at the RVP level work from 9-5 (30-40 hrs week) and good luck getting ahold of your RVP...They won't answer their phones after 5pm.....

5.0
Nov 14, 2015

Manager

Recommend
CEO approval
Business Outlook

Pros

I was there for 15 years was a good job

Cons

Company closed all Washington stores

Viewing 52 - 54 of 570 Reviews

Glassdoor has 584 ACE Cash Express reviews submitted anonymously by ACE Cash Express employees. Read employee reviews and ratings on Glassdoor to decide if ACE Cash Express is right for you.