ACE Cash Express reviews

3.0

39% would recommend to a friend

(151 total reviews)
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Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

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151 reviews

Reviews about "Compensation"

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1.0
Jul 17, 2017

Steer clear

Recommend
CEO approval
Business Outlook

Pros

No manager over your shoulder, can be on your phone, I even bring my laptop to work but I had a slow store. Benefits are okay.

Cons

Working alone sometimes open to close. Mystery shops that if you fail under 90% you can lose your job. There's no security in this job at all, you can lose it at any moment because of 1 mistake. Your job is always threatened if you don't sell enough/any cards, or get customers to sign up for direct deposit. You're literally treated like a child. The ACE Elite card is a scam by the way!! Management looks at you as just a number. Management can barely do their job but always expect so much out of you for little pay. Hard to get time off. If you need to call off, YOU have to find someone to cover your shift. Not management. There was a store that got robbed and my DM called and asked if I could work that store the next day open to close because she couldn't find anyone to cover the shift. Are you kidding me? You never feel safe. The turn over rate is ridiculous. Hard to move up, I know people who've been working here for 10+ years just to move up as a center manager. Nothing more. The raises are ridiculous. I got a 10 cent raise. The pay sucks!!!!!! Just steer clear of this company. May look nice on the outside looking in but trust my word. Run!!!

2.0
May 22, 2017

Ace

Recommend
CEO approval
Business Outlook

Pros

Easy, laid back with schedule flexibility

Cons

Very immature work environment, poor communication and employees get away with a lot. No bonuses or incentives to keep employees so turn over is high.

1.0
May 20, 2017

It's a job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Schedule. I can honestly say there is nothing else good to say about ACE Cash Express.. The CEO has allowed the company to go down the toilet. .

Cons

Everything . In the beginning ( First 10 years) Great company. Pay was good, Morale was up there. You enjoyed your job. The CEO personable and cared about his people. The loan Dept gets company sued for 10 million. Seven years later the rest of the company and dedicated employees are suffering. You rarely see him anymore. Benefits cost are thru the roof. Long time seasoned employees that made ACE great up and left.

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