ACE Cash Express reviews

3.0

39% would recommend to a friend

(151 total reviews)
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Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

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151 reviews

Reviews about "Compensation"

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2.0
Jan 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Slow days are great! You get time to do everything you are supposed to do as a manager without the constant interruption of customers. Benefits are better than nothing, they cover about half of Dental and Vision, Medical depends on what you pay for, I went to the high end after getting raked across the coals for an emergency room visit and it has been much better since. Co-workers are fabulous! Virtually everyone that works there is a good person.

Cons

Pay is better than McDonalds, but not by much. I have heard people who work in similar positions for different companies tell me they make anywhere from $1 to $4 more per hour than what I make in less than half the time. They will only give you a raise if they absolutely have to, they are very tight with their money, this includes store maintenance, supplies and bonuses. They are constantly raising the bar on Bonus thresholds. If you hit your numbers that just means the numbers are going to go up. Clientele is about 50% good people and about 50% less than desirables. Constantly guarding against fraud and other types of scams. And if you let your guard down, then you forfeit your job. No breaks, you sign a waiver giving up your rights to breaks when you get hired if the state allows it. Under staffed, they will not adequately staff your store. The beginning of the month is very busy for any financial institution and we only have one person in our stores handling a line out the door all day long. This can be very frustrating when the main sale is a prepaid debit card that has the worst customer service I have ever seen. Lots of problems, and due to the card companies inability to handle customer complaints they come back to us, usually when we are already swamped.

2.0
Dec 27, 2013

Horrible Environment

Recommend
CEO approval
Business Outlook

Pros

Endless entertainment by the general public on a daily basis for 12 hours a day. Never a dull moment.

Cons

12 hours in a bullet proof box with no plausible means of escape no matter if emergency, death or bleeding... horrible pay scales, little to no raises, no incentive to perform.

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