ACI Worldwide reviews

3.9

74% would recommend to a friend

(1,397 total reviews)

Thomas Warsop

83% approve of CEO

71% positive business outlook

ACI Worldwide has an employee rating of 3.9 out of 5 stars, based on 1,397 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ACI Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Nov 23, 2018

Terrible place to work. Not recommended unless you have no other option

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is slightly higher than market. Benefits are pretty good. Remarkably talented and intelligent workers.

Cons

Unreasonable workload; no career path; people are widgets, not people. Poor execution of processes (agile transformation most recently) I thought I was highly valued but I see now I was manipulated into thinking so. Once I gave notice, I was treated terribly; my reporting manager did not make any use of my remaining time to transition tasks. As a matter of fact, I was told that my leaving gave him latitude to provide additional opportunities for other non-US based resources. I believe I had a single 1/1 meeting with the manager once I gave my longer than average notice; the manager actually canceled my final 1/1 on my last day. HR had not even been notified that I was leaving, so many last admin type concerns flowed into weeks after I was already gone. There's absolutely no career path available in Omaha unless you are in IT support, legal or finance. Job postings are not transparent; there is no way to know the salary range of your job or other jobs. HR is not effective in a job search; your only option to grow your career is to leave. I was personally witness to or the subject of management verbal haranguing and abuse. It's a terrible atmosphere and only upon hindsight and seeing how my new company is, do I have the understanding of how shocking this treatment really is. ACI should be ashamed. They have some of the smartest people in the industry working for them and they are ground down to a nub and treated horribly. ACI pays lip service to employee engagement with regular fun activities but the fun is slapped on, it is certainly not integrated into the culture.

5.0
Sep 4, 2018

Sr. Quality Engineer

Recommend
CEO approval
Business Outlook

Pros

ACI Worldwide provides a professional-flexible-work environment. I have been at ACI for 20 1/2 years, and realizing there is change in all businesses, ACI has always performed well communicating and implementing changes. There is an opportunity to pursue advancement in the different areas of management, as well as our field/department. ACI offers fair remuneration for our work, as well as a wide variety of benefits which include the company's participation in the 401k, semi-annual family-included-social-events, monthly, if not bi-weekly opportunities to take a break, enjoy snacks and refreshments, socialize with coworkers, and get re-energized to go back to work. In my particular job, if I need to run an appointment that is only available during the workday, I have the freedom to work from home, or adjust my workday to allow for my absence. If bad weather in the area is predicted, we are provided advance-notice, where we can take our laptops home and continue working from home.

Cons

Currently, I have two family members that are seeking employment at ACI Worldwide. Both received interviews, but were not hired. ACI Not leveraging their skillsets through employment was discouraging.. Understandable, but discouraging... Layoffs that have taken place, was also an area that was discouraging. I personally knew two very qualified individuals which contributed immensely to their departments, that are no longer ACI employees.

3.0
Jun 25, 2017

Company that needs a change

Recommend
CEO approval
Business Outlook

Pros

Benefits are great Pay is good

Cons

not a clear direction Acquisitions are a challenge Frequent layoffs

Viewing 49 - 51 of 1,397 Reviews

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