It is challenging to keepp an upbeat attitude when so many customers complain about the difficulty in using thier account. Usually these are accounts that have 10 or 50 employees, and get a much lowere level of service. The automated system that governs this has a lot of bugs, and is poorly designed and difficult to use, This makes it very tricky to use for the average office worker. This leads to account lockouts and for some it is impossible to fix the lock out problem. I no longer tell people that I meet that I am associated with the company. If the person had a lockout situation it quickly turns into a nightmare of frustration and anger !! ... and I find that depressing to listen to.