Is ADP a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 68 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Sr. Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at ADP .

Does ADP pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at ADP with 3.6 out of 5 stars based on 68 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (640) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1651 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1457 reviews)); "Flexible and good work life balance" ((in 1441 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1069 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 845 reviews)); "Some managers are bad apples but not all" ((in 494 reviews)); "low salary and very influenced" ((in 480 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 143 reviews))

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ADP

ADP Sr. Customer Service Representative reviews

3.3

64% would recommend to a friend

(68 total reviews)

Maria Black

98% approve of CEO

68% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Culture & values

3.4

Diversity & inclusion

3.4

Career opportunities

3.1

Work/Life balance

2.9

Senior management

Sr. Customer Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

1.0

Mar 7, 2026

Low pay

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

No pros at all there

Cons

Too much work for little pay.

ADP Response

2mo

Thank you for providing your insight into your experience working for ADP.

3.0

Nov 20, 2025

Not happy

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Initially company was very good

Cons

Going down now. Not so good

5.0

Oct 20, 2025

nice company

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

good work culture to work and grow

Cons

a bit hectic at times

Viewing 1 - 3 of 68 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Associate Client Support Consultant

Customer Service Rep / Call Center / Client Support

Associate Client Support Consultant - Chat Team

Implementation Consultant I

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ADP

ADP Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low pay

Not happy

nice company

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