Is ADP a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 68 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Sr. Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at ADP .

Does ADP pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at ADP with 3.6 out of 5 stars based on 68 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (640) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1663 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1456 reviews)); "Flexible and good work life balance" ((in 1442 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 761 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 843 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 468 reviews)); "Poor upper management." ((in 152 reviews)); "Hours are long and unflexible" ((in 151 reviews))

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ADP

ADP Sr. Customer Service Representative reviews

3.3

64% would recommend to a friend

(68 total reviews)

Maria Black

98% approve of CEO

68% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Culture & values

3.4

Diversity & inclusion

3.4

Career opportunities

3.1

Work/Life balance

2.9

Senior management

Sr. Customer Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

4.0

Apr 6, 2024

AM

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

good company to work for

Cons

rare opportunity for internal growth

ADP Response

Thank you for sharing your ADP experience with us on Glassdoor. We value your feedback.

5.0

Mar 19, 2024

Great company

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work culture and background.

Cons

Shifts are not stable and notice period too long.

5.0

Feb 3, 2024

Good place to work

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Good management - Good place for experienced professionals

Cons

- Low salary and no opportunity to earn additional incentives

Viewing 10 - 12 of 68 Reviews

Jobs at ADP

Entry-Level Customer Support Representative

Client Service Associate - Dec '25/May '26 Grads

Implementation / Client Onboarding / Chat Support

Client Support Specialist – Dec 2025 / May 2026 Grads

Implementation Specialist I / Client Onboarding

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ADP

ADP Sr. Customer Service Representative reviews

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AM

Great company

Good place to work

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