Is ADP a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 68 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Sr. Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at ADP .

Does ADP pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at ADP with 3.6 out of 5 stars based on 68 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1674) , Associate District Manager (641) , Payroll Specialist (420) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (327) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1657 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1436 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1068 reviews)); "Very flexible and good pay" ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 842 reviews)); "Some managers are bad apples but not all" ((in 490 reviews)); "low salary and very influenced" ((in 479 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 156 reviews)); "Can be stressful and long hours" ((in 152 reviews))

Skip to content Skip to footer

Notifications

ADP

ADP Sr. Customer Service Representative reviews

3.3

64% would recommend to a friend

(68 total reviews)

Maria Black

98% approve of CEO

68% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Culture & values

3.4

Diversity & inclusion

3.4

Career opportunities

3.1

Work/Life balance

2.9

Senior management

Sr. Customer Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

5.0

Jan 26, 2024

Overall experience

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

ADP Pvt Ltd is not just a company it's more of survival place of the city. Best in work culture, salary, benefits, process, team management, Stand out check-in. Time just flies while working with ADP. One never gets Monday blues 💙

Cons

Promotion is little tough here. You have to be best of best to get up in the ladder. Even that's the best part because it creates a make it happen attitude within you.

3.0

Jan 5, 2024

Work Environment

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Job Security, Employee retention and steady pay

Cons

Indian Management not ready to accept change and very slow growth.

3.0

Sep 25, 2023

Review

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

MNC with no delays in anything. HR and other departments are efficient.

Cons

Very low chance of growth especially in the TD department (people are stuck from past 8-9 years). No specific hours of work.

Viewing 13 - 15 of 68 Reviews

Jobs at ADP

Customer Service Representative/Call Center/Client Support

Customer Service Representative / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Representative

Customer Service Rep / Call Center / Client Support

ADP reviews FAQs

ADP reviews ADP Sr. Customer Service Representative reviews

ADP

ADP Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall experience

Work Environment

Review

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ADP reviews FAQs

Jobs at ADP