2.0Apr 6, 2018Can be a extremely stressful job depending upon the Management team.Inbound customer service representativeFormer employee, more than 5 yearsIrving, TXRecommendCEO approvalBusiness OutlookProsI Loved the paid time off and opportunities for Flex time. Some of the Supervisors were great to work with.ConsUnhappy Customers make the job harder. Strict policies about call handling time and hold time creates undo stress on customers and representatives.Show more
4.0Mar 4, 2018Inbound Customer ServiceInbound customer service representativeCurrent employee, more than 1 yearWest Henrietta, NYRecommendCEO approvalBusiness OutlookProsExtensive training, decent pay with benefits, many schedules availableConsFrequent changes due to the merge with Protection OneShow more
2.0Aug 2, 2017Very disorganizedInbound customer service representativeFormer employee, more than 1 yearKnoxville, TNRecommendCEO approvalBusiness OutlookProsIt was a job and it paid my bills. Offered plenty of overtime. A few good managers in the bunch.ConsLow pay so you have to work the overtime to make ends meet. They promoted on the good ole boy system.Show more