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      ADT

      Engaged Employer

      ADT Inbound Sales Representative reviews

      2.2

      0% would recommend to a friend

      (8 total reviews)
      avatar

      Jim DeVries

      Not enough data to show CEO approval

      Ratings by category

      4.2

      Diversity & inclusion

      3.0

      Work/Life balance

      3.0

      Compensation and benefits

      2.8

      Senior management

      2.0

      Career opportunities

      1.7

      Culture & values

      Ratings by demographic groups

      Reviews by job title

      8 reviews
      2.0
      Feb 27, 2025

      All calls count

      Inbound sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make money but..

      Cons

      Its a numbers game. How many call you take and how many sales you make. The problem is every call counts towards your commission. Existing customer-dont matter. Billing issue-dont matter. Calling to find out where their tech is-dont matter. Outbound xfers a person to you to hear more about ADT but whoops they hung up-dont matter.

      2.0
      Apr 25, 2024

      One of my worst sales jobs i've ever had

      Inbound sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits, 401k, remote work

      Cons

      Scheduling, you won't have full weekends off till 5 years in the company, they make you work holidays and sometimes mandatory OT, VERY HIGH STRESS, SUPER HIGH TURNOVER, Moral of the center is super low, majority of people aren't happy working there, METRICS are ALWAYS INCREASING every 2/3 months while commission stays the same, there's like 4/5 different type of sales so its not an easy sale, and they super micromanage you down to the minute, make you listen to all your calls, and they force you to sell how THEY WANT you to sell, I defiantly wouldn't recommended this job to anyone, do yourself a favor and look else where.

      avatar
      ADT Response
      2y
      We are disappointed to hear this and appreciate you taking the time to leave a review. At ADT, we strive to create an environment of open communication where employees feel heard and have the ability to take ownership of their career at every level. We're hoping to gather more information regarding your experience. If you’re open to providing more details, please email glassdoorfeedback@adt.com. Thanks again for your review, and we look forward to hearing from you.
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